Читать книгу The Interpersonal Communication Playbook - Teri Kwal Gamble - Страница 128

In addition to barriers already discussed, a number of other barriers can interfere with our developing accurate perception by causing us to behave unreflectively—that is, acting only on the basis of our personal interests, making erroneous assumptions, and so forth. Perhaps the best way to eliminate such barriers is to learn to recognize them in our behavior.

Reflect on This: Stereotypes at Work

1 Jerry Bembry, a sports journalist and senior writer at ESPN, described the following incident that happened a long time ago:At a basketball media day at the Naval Academy, a ranking Navy official was greeting the news media. Each journalist received a gracious hello, but when the Navy man got to me, I was asked a question.“So,” the official said, extending his hand. “Where did you play ball at to get this job?”His assumption: Because I’m an athletic-looking African-American male, my education must have come in combination with an athletic scholarship. It’s a question I’m often asked, although I’ve never played collegiate sports.No matter how many times such instances happen to me, it’s unsettling.

In your opinion, could something similar happen now?

 2. Facebook’s Chief Operating Officer, Sheryl Sandberg, wrote:

Studies show that job applicants with “black-sounding names” are less likely to get call-backs than those with “white-sounding names”—and applicants called Jennifer are likely to be offered a lower salary than applicants called John. And organizations which consider themselves highly meritocratic can actually show more bias.

Where else in professional or social settings have you encountered bias making itself visible? What steps do you suggest we take to increase awareness of it?

Source: Jerry Bembry, “The Pain That Whites Don’t See,” The Record, January 23, 1994, p. E3; Jessica Guynn, “Facebook Develops Unconscious Bias Training,” USA Today, July 30, 2015, p. 3B.