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Library of Congress Cataloging-in-Publication Data

Davenport, Thomas H., 1954-

Judgment calls : twelve stories of big decisions and the teams that got them / Thomas H. Davenport, Brook Manville.

p. cm.

ISBN 978-1-4221-5811-1 (alk. paper)

1. Decision making. 2. Problem solving. I. Manville, Brook, 1950- II. Title.

HD30.23.D3718 2012

658.4'03—dc23

2011040344

The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Publications and Documents in Libraries and Archives Z39.48-1992.