Читать книгу Root Cause Failure Analysis - Trinath Sahoo - Страница 22

The best way to get risk‐averse managers and employees to learn to accept higher risks and their associated failures are to educate them on the many positive aspects and benefits of failure. Some of those many benefits include:

 Failure tells you what to stop doing – Obviously, failure reveals what doesn’t work, so you can avoid using similar unmodified approaches in the future. And over time, by continually eliminating failure factors, you obviously increase the probability of future success.

 Failure is the best teacher – Failure is only valuable if you use it to identify what worked and what didn’t work and to use that information to minimize future failures. In the corporate and engineering worlds, learning from failure starts with failure analysis. This is a process that helps you identify specifically what failed and then to understand the “root causes” of that failure (i.e. critical failure factors). But since failure and success factors are often closely related, the identification of the failure factors will likely aid you in identifying the critical success factors that cause an approach to succeed. The famous auto innovator Henry Ford revealed his understanding of learning from failure in this quote: “The only real mistake is the one from which we learn nothing.”

 A failure factor in one area may apply to another area – Failure analysis tells you what failed and why. But the best corporations develop processes that “spread the word” and warn others in your organization about what clearly doesn’t work so that others don’t need to learn the hard way. On the positive side, lessons learned from both successes and failures in one discipline may be able to be applied to another discipline or functional area.

 Experience builds your capability to handle future major failures – When a major failure does occur, your “rusty” employees and your out of date processes simply won’t be able to handle it. Both the military and healthcare managers have proven that the more often you train for and work through actual major failures, the better prepared you will be when an unplanned failure occurs in the future.