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About the Authors

V. Narayan is a leading authority on maintenance and reliability engineering. He is a graduate mechanical engineer from Pune University in India and has over 40 years of experience in maintenance and project management. He has worked in the automobile, pharmaceutical, liquefied natural gas, oil & gas production, and petroleum refining industries. In his long career he has trained, consulted and worked in many countries, including spending eight years as the head of the Maintenance Strategy group in Shell UK Exploration and Production. He headed the Maintenance and Reliability Center of Excellence in Shell.

At Shell, he developed refinery performance measurement methods in the 1990’s that are still effectively used today. For the last 16 years, he has been teaching Reliability Engineering, Maintenance Management, Reliability-Centered Maintenance and Root Cause Analysis to engineers in the USA, Europe, Middle East and Far East. He is an advisor to the Robert Gordon University in Aberdeen, on their Asset Management MSc program development. He has published many articles and presented papers at international conferences. His book, “Effective Maintenance Management–Risk and Reliability Strategies for Optimizing Performance” is also published by Industrial Press.

Jim Wardhaugh graduated from the University of Liverpool and is a Chartered Engineer. In a 30-year career in Shell he demonstrated success in many different roles (projects, construction, maintenance, technical, inspection, warehousing, transport, quality, and training) in a number of different countries. Within Shell’s Technical Head Office, he guided refineries worldwide on best maintenance practices and on “Computerized Management and Information Systems”. He was a founding member of the Shell MERIT consultancy group. He is an external faculty member of the Robert Gordon University, Aberdeen, for their MSc program in Asset Management. He provides consultancy services that target performance improvement, particularly in the fields of asset management, operations, and maintenance.

Mahen Das has a mechanical engineering degree from Benares University, India, and is a Chartered Mechanical Engineer. He retired from Shell International in 2002 after 42 years in optimization of maintenance and operational reliability of petroleum refineries and gas plants. His learning and experience has been drawn from hands-on work, at all levels of process plant asset management, at 40 sites in 22 countries. After working for 32 years in the “field”, the last 10 years of his career were spent in transferring this learning to Shell, as well to as third-party clients in the form of consultancy services. During this period he helped establish Shell’s MERIT initiative. As a leader of MERIT, he visited and reviewed the business processes of more than 30 operating plants – Shell’s as well as third-parties’ -- and helped achieve significant improvements in their maintenance and reliability performance. He is currently a freelance consultant in the field of maintenance and reliability of process plants.

Case Studies in Maintenance and Reliability: A Wealth of Best Practices

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