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Box 2.2. Dynamism of business services

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 – Number of companies: nearly one in four service companies is a company that caters to the B2B market; 18% of companies in France are B2B service companies (INSEE 2018a).

 – Business creation: the INSEE considers the business services sector to be the most dynamic in terms of business creation, ahead of trade. A quarter of the businesses created in France are in the field of business services (INSEE 2018b).

 – Number of jobs: 10% of jobs are in the business services industry and they account for 13% of service jobs (INSEE 2018c).

 – Job creation: in its target scenario for job growth in France over the period 2012–2022, France-Stratégie-DARES considers the business services sector to be the largest contributor to net job creation (France Stratégie-DARES 2015). The business services sector has the largest number of job creations (INSEE 2019a).

 – Value added: business services concentrate half of the value added of market services (47%) (INSEE 2018d).

A Customer-oriented Manager for B2B Services

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