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CONTENTS

Cover

Introduction Twenty-Five Countries and 80 Cities—the Story Is the Same Is Anyone Happy? This Is My Life’s Work It’s About Leadership Accountability The Ripple Effect—Accountability Breeds Accountability The Dual Response to Building Strong Leadership Accountability My Wish for You Notes

Part 1 The World in Which You Lead Chapter 1 The New Game Begins Before the Old One Ends The Story of Sears—a Once Great Company The World in Which Leaders Are Leading Today Context Matters When It Comes to Leadership The Emerging Context for All Leaders Final Thoughts Notes Chapter 2 Why Do We Not Have Better Leadership? Leadership Is Not as Strong as It Needs to Be The Price We Pay—an Inability to Successfully Execute Strategy The Faulty Assumption We Continue to Make Final Thoughts Notes

Part 2 Understanding Leadership Accountability Chapter 3 How to Think About Leadership Accountability The Timeline of Leadership Challenges A Turbulent Six Months at Uber Leadership Accountability—Why It Matters Final Thoughts Notes Chapter 4 Leadership Accountability at the Individual Level It’s Time to Pay Attention to Mediocre Leaders The Top Five Characteristics of Mediocre Leaders How Do Truly Accountable Leaders Set Themselves Apart? Final Thoughts Notes Chapter 5 Leadership Accountability at the Team Level Teams Have Transformed Teams and Accountability—the Critical Connection The Core Characteristics of Truly Accountable Teams Accountable Teams—What the Research Reveals Final Thoughts Notes Chapter 6 Leadership Accountability at the Culture Level Culture: The Number One Asset and Number One Liability What Exactly Is Culture? What Kind of Leadership Culture Would Enable You to Be at Your Best? A Community of Leaders—the Current State Final Thoughts Notes

Part 3 The Organizational Response—for All Leaders Chapter 7 How to Hold Others Accountable for Being Leaders Make Leadership Accountability a Priority in How You Lead Define Your Leadership Expectations Increase the Resilience and Resolve of Your Direct Reports Help Your Leaders Succeed Within the Broader Organization Final Thoughts Notes Chapter 8 How to Build an Accountable Team Make Leadership Accountability a Priority with Your Team Define Your Team’s Obligation Increase the Resilience and Resolve of Your Team Be One Team with a United Front Final Thoughts Notes Chapter 9 How to Be a Community Builder Commit to Being a Community Builder Think One-Company and Act in the Best Interest of Your Organization Create the Foundation to Tackle the Hard Work Support the Success of Your Peers and Colleagues Final Thoughts Note

Part 4 The Organizational Response for Senior Executives and Directors Chapter 10 Make Leadership Accountability a Priority in Your Company Leadership Accountability—the Critical Business Issue Conduct a Leadership Accountability Audit Lead a Strategic Leadership Conversation Final Thoughts Notes Chapter 11 Define and Embed Clear Leadership Expectations Leadership Expectations in Action—the Amazon Story The Benefits of Having a Simple, Clear, and Inspiring Leadership Contract The Failure Path to Avoid Create a Clear Set of Leadership Expectations A Company-Specific Leadership Contract in Action Final Thoughts Notes Chapter 12 Do the Hard Work to Sustain Momentum Demonstrate Zero Tolerance for Bad and Abusive Leadership Behavior Address Your Unaccountable and Mediocre Leaders Head-On Be Mindful of Whom You Put into Leadership Roles Support Leaders at Critical Turning Points Final Thoughts Notes Chapter 13 Foster a Community of Leaders Across Your Organization Assess Your Leadership Culture Look for Leaks in Your Leadership Culture Enable Relationship-Building Among Your Leaders Evolve Your Leadership Expectations as Your Company Changes Final Thoughts Note

Conclusion

Acknowledgments

Index

10  About the Author

11  End User License Agreement

List of Illustrations

1 IntroductionFigure I.1 The Four Terms of The Leadership ContractFigure I.2 The Dual Response to Build Strong Leadership Accountability

2 Chapter 1Figure 1.1 The Emerging Context for All Leaders

3 Chapter 2Figure 2.1 The Leadership Accountability Gap

4 Chapter 3Figure 3.1 The Timeline of Leadership Challenges

5 Chapter 4Figure 4.1 The Top Five Characteristics of Mediocre LeadersFigure 4.2 The Impact of Mediocre LeadersFigure 4.3 The Five Behaviors of Truly Accountable Leaders

6 Chapter 5Figure 5.1 Team Clarity and Team CommitmentFigure 5.2 Teams Are Mediocre at BestFigure 5.3 Team Clarity—the Highest- to Lowest-Rated ItemsFigure 5.4 Team Commitment—the Highest- to Lowest-Rated ItemsFigure 5.5 Team Clarity—the Net Difference of Sub-Scales by Company PerformanceFigure 5.6 Team Clarity—the Net Difference by Company PerformanceFigure 5.7 Team Commitment—the Net Difference of Sub-Scales by Company PerformanceFigure 5.8 Team Commitment—the Net Difference by Company Performance

7 Chapter 6Figure 6.1 The 10 Characteristics of a Strong Community of LeadersFigure 6.2 The Current State of Leadership CulturesFigure 6.3 An Assessment of the 10 Characteristics of a Community of Leaders

8 Chapter 7Figure 7.1 The Four Strategies to Hold Others AccountableFigure 7.2 Assessing Leadership Accountability

9 Chapter 8Figure 8.1 The Four Strategies to Build a Truly Accountable TeamFigure 8.2 Assess the Team Clarity Dimension of Your TeamFigure 8.3 Assess the Team Commitment Dimension of Your TeamFigure 8.4 A Sample Leadership Contract for Senior Executive TeamFigure 8.5 Create Your Team’s Leadership Contract

10 Chapter 9Figure 9.1 The Four Strategies to Be a Community Builder

11 Chapter 10Figure 10.1 The Critical Roles Needed to Build Strong Leadership AccountabilityFigure 10.2 Gut Check Questions to Help Make Leadership Accountability a PriorityFigure 10.3 The Leadership Accountability Audit

12 Chapter 11Figure 11.1 The Five Steps to Create a Company-Specific Leadership ContractFigure 11.2 The Adecco Group Leadership Contract

13 Chapter 12Figure 12.1 The Hard Work Needed to Sustain Strong Leadership AccountabilityFigure 12.2 The Leadership Accountability Nine-Box

14 Chapter 13Figure 13.1 The Four Strategies to Build a Strong Community of Accountable LeadersFigure 13.2 The Community of Leaders SurveyFigure 13.3 The Aligned and Misaligned Leadership Behaviors

Guide

Cover

Table of Contents

Introduction

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Accountable Leaders

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