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As the name suggests, a traditional customer relationship management system focuses on developing and maintaining relationships by meeting the needs of the customers. It uses advanced technologies to organize, automate, and integrate different business components such as marketing, sales, and customer service. But how is Dynamics 365 CRM different from others?

 The significant difference between a Dynamics 365 CRM and the others is that it is a cloud‐based platform that enables users to access it.

 All the different kinds of apps are integrated with this system. It supports all Dynamics 365 apps and Microsoft apps, including Office 365, Excel, and Power Board, and enables you to use different apps at the same time without any problems or delays.

Let's move on to the Dynamics 365 CRM applications:

 Dynamics 365 Sales. Dynamics 365 Sales provides data and digital tools to your sales teams to turn relationships into revenue. It empowers the sales team to build relationships; evolves using adaptable, scalable, and easy‐to‐use sales solutions; and maximizes productivity with intelligent automation.

 Dynamics 365 Customer Service. Dynamics 365 Customer Service ensures that your team gets the right tools and streamlined data in a unified platform to intelligently handle requests and complex issues, to deliver authenticated personalized experience, and to earn customer loyalty for life.

 Dynamics 365 Field Service. Dynamics 365 Field Service is a proactive application that enables your technicians to monitor every piece of customer equipment remotely. If any issue arises with the equipment, the technician proactively takes action to resolve the issue by scheduling the appointment with the customer for on‐site service, thus empowering your organization to deliver maximum quality service with a seamless end‐to‐end experience.

 Dynamics 365 Marketing Dynamics 365 Marketing is an application that helps you to plan, automate, and monitor all the prospects that can turn into qualified marketing leads. It enables you to automate marketing processes such as email campaigns, prioritize your leads, design interactive online forms, generate and score leads, share information seamlessly across teams, and much more all in one place.