Читать книгу Project Management For Dummies - Stanley E. Portny - Страница 63

As you develop your stakeholder register, be sure not to overlook the following potential stakeholders:

 Support groups: These people don’t tell you what you should do (or help you deal with the trauma of project management); instead, they help you accomplish the project’s goals. If support groups know about your project early, they can fit you into their work schedules more readily. They can also tell you information about their capabilities and processes that may influence what your project can accomplish and by when. Such groups include:Project management office (PMO)Quality assurance (QA)Finance (includes accounts payable/receivable)Human resources (HR)LegalProcurement (or contracting)Facilities (includes security and shipping/receiving)Information technology (IT)Call centers and help desksManufacturingEngineeringMarketing

 End users of your project’s products: End users are people or groups who will use the goods and services your project produces. Involving end users at the beginning of and throughout your project helps ensure that the goods and services produced are as easy as possible to implement and use, and are most responsive to their true needs. It also confirms that you appreciate the fact that the people who will use a product may have important insights into what it should look like and do, which increases the chances that they’ll work to implement the products successfully.In some cases, you may omit end users on your stakeholder register because you don’t know who they are. In other situations, you may think you have taken them into account through liaisons — people who represent the interests of the end users (check out the nearby sidebar “Discovering the real end users” for a costly example of what can happen when you depend solely on liaisons).

 People who will maintain or support the final product: People who will service your project’s final products affect the continuing success of these products. Involving these people throughout your project gives them a chance to make your project’s products easier to maintain and support. It also allows them to become familiar with the products and effectively build their maintenance into existing procedures.