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As noted, ISO 15489 is perhaps the most influential standard for records management. It proposes that an organization use a RMS (Records Management System) to implement various management processes ranging from identifying the information that needs to be managed as records to documenting the process of managing those records, including creating, recording, classifying, storing, processing, controlling access, tracking records and disposing of records. It defines such a system as “an information system that captures, manages and provides access to records over time” (ISO 15489-1:2001, section 3.17). MoReq (Model Requirements for the Management of Electronic Records) is a practical specification for defining a records system expressed as a modular set of requirements. First published in 2001, MoReq has been continuously developed by the DLM Forum¹⁰ and the European Commission to create a series of specifications: MoReq1 in 2001, MoReq2 in 2008 and MoReq10 in 2011.

MoReq2010 is the latest simplified version. It aims to provide more flexibility in its specification and more openness to reach both the public and private sectors. It goes beyond the general description proposed by ISO 15489 to add a little more detail and specificity in the case-handling processes. One of its strengths, in addition to modularity, lies in the potential for interoperability that it guarantees between different archiving systems (see Figure 1.9). This interoperability allows all organizations to resolve the problems of migrating records from one system to another, as required by technology developments every 3-5 years [DLM 10].

MoReq2010’s service-based architecture allows each organization to incorporate into its records management policies those parts of the specification that are relevant and applicable to the type of organization and to comply with the regulatory requirements of its industry. Not specifying any particular solution, MoReq2010 describes the essential elements that an archiving system should have to ensure effective records management, open and immediate accessibility, retention of documents for as long as they are needed, and proper and rigorous disposal¹¹.

Figure 1.9. MoReq2010 service-based architecture [DLM 10]. For a color version of this figure, see www.iste.co.uk/mkadmi/archives.zip