Читать книгу Bartending - Adam Freeth - Страница 25

Once you have served the drinks, check back to the customer and ask them if everything is OK. Interacting with your customer is not a crime, neither is being friendly! A customer’s experience in your bar is largely your responsibility. Be aware of the needs of all your customers, not just those that tip, as all customers are potential tippers and regulars. Anticipate your customers’ requirements and be attentive to their needs.

Remembering a customer’s drink is not only courteous but also shows professionalism. Make a mental note, or if you didn’t serve the customer first time around, use your product knowledge to identify a drink by the glass in which it is served, the garnish or the colour. If in any doubt, don’t be afraid to double-check the order with your guest.