Читать книгу Bartending - Adam Freeth - Страница 29
CONSIDERATIONS OF THE CUSTOMER JOURNEY
ОглавлениеThe service that you provide should be a personal service that is tailored to each guest and adapted to the venue, without compromising consistency. It is common sense that a more formal bar, such as one found in a five-star hotel, may require a more formal approach to a loud, very large nightclub.
It is vital to also take into consideration the type of customers you are serving, as every customer will have different expectations and needs. Reading your clientele is an important skill of a professional bartender and the ability to adapt your style of service to meet and exceed all of your customers’ needs is not an easy task.