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Barbara Braidwood Susan Boyce & Richard Cropp
Start & Run a Tour Guiding Business
Читать книгу Start & Run a Tour Guiding Business - Barbara Braidwood Susan Boyce & Richard Cropp - Страница 1
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Страница 1
START & RUN A TOUR GUIDING BUSINESS
Introduction
Страница 4
Страница 5
3 Getting The Job
1. Assessing Yourself
1.1 Characteristics of success
1.2 Sticking to your goals
(a) Put your goals down on paper
(b) Review and revise
(c) Learn from your mistakes
1.3 Do your homework (a) Network
(b) Associations and organizations
(c) Read and research
2. Formal Education
3. The Importance of Language
3.1 Learning a language
3.2 Body language
4. Your Résumé
5. A Starting Point
6. How Much Will I Make? 6.1 Pay rates
6.2 Contracts
7. Occupational Standards 7.1 Canada
7.2 United States
7.3 Europe
4 Meet The Players
1. The travel suppliers
1.1 Airlines
1.2 Consolidators and wholesalers
1.3 Tour operators
(a) Group Inclusive Tour (GIT)
(b) Foreign Independent Travel (FIT)
(c) Independent Tours (IT)
(d) FAM
1.4 Hotels and car rental agencies
1.5 Insurance
1.6 Cruises
2. Agency Specialties
3. Travel Regulators — IATA, BSP, IATAN, AND ARC
5 What Does It Take To Become The Perfect Tour Director?
1. General Duties 1.1 Present a professional image at all times
(a) Learn everyone’s name
(b) Encourage everyone to feel they belong
(c) Mind your p’s and q’s
(d) Avoid comparisons with other companies
(e) Don’t show favoritism
(f) Do not take sides
(g) Always be immaculately groomed
1.2 Encourage people to experience the uniqueness of a destination
1.3 Be environmentally aware
1.4 Hurry up latecomers
1.5 Keep written, daily reports
1.6 Have map, will travel
2. Welcome To Today’s Destination — Providing Commentary
2.1 The area’s natural environment
2.2 Sociology
2.3 The area’s history and current statistics
2.4 Transportation
2.5 Taxes
3. It’s All A Matter of Communication
3.1 Keeping their attention
3.2 Can everyone hear me?
3.3 The strange case of the missing voice
4. Keep People Informed About All Activities
5. Confirm And Reconfirm All Reservations
6. Be Prepared
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