Читать книгу Service Design - Ben Reason - Страница 14

Gjensidige believe they provide all the insurance people might need, but in Norway many people are also covered by some kind of insurance from their employer or union. It is very difficult for people to tell whether they are covered because there is no way for them to see all of this information in one view, all in one place. The challenge is to achieve this in a transparent and trustworthy way for customers.