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Service Design: From Insight to Implementation

By Andrew Polaine, Lavrans Løvlie, and Ben Reason

Rosenfeld Media, LLC

457 Third Street, #4R

Brooklyn, New York

11215 USA

On the Web: www.rosenfeldmedia.com

Please send errors to: errata@rosenfeldmedia.com

Publisher: Louis Rosenfeld

Developmental Editor: JoAnn Simony

Managing Editor: Marta Justak

Interior Layout Tech: Danielle Foster

Cover Design: The Heads of State

Indexer: Nancy Guenther

Proofreader: Ben Tedoff

© 2013 Rosenfeld Media, LLC

All Rights Reserved

ISBN: 1-933820-33-0

ISBN-13: 978-1-933820-33-0

LCCN: 2012952337

Printed and bound in the United States of America