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DEDICATION

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To my wife, Karin, and my daughter, Alemtsehay, who have both seen the back of my head during the writing of this book more than they deserve

—Andy Polaine

To my wife, Birgit, and children, Lars and Ella, my grounding and my inspiration

—Lavrans Løvlie

To Kate, Otto, and Liberty. I love you.

—Ben Reason

Service Design

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