Читать книгу Statistical Quality Control - Bhisham C. Gupta - Страница 60

Like many business initiatives, Six Sigma implementation can fail because of poor management execution and lack of support. Organizations new to Six Sigma should be aware of the dangers that poor leadership, cultural integration, and project selection can have on a Six Sigma implementation [5]:

 Lack of leadership strategy and commitment:Following the “more is more” approach, companies implement so many projects that too many resources are pulled away from everyday operations and new product development. Customer satisfaction and the R&D pipeline both suffer.Leaders expect superior results too quickly.After initial success, management decides to move on to the next “new thing.”

 Poor cultural integration:Leaders fail to communicate progress throughout the training period.The Black Belt role is not fully supported by management.Six Sigma is treated as an “extra assignment” and perceived as a burden.

 Poor project selection and assignment:Projects are not tied to customer requirements or the business strategy.Projects concentrate on improving local processes and ignore the big picture.Projects are assigned with leadership’s suggestions on fixes and root causes.For references [2], [3], [4] and [5] see the End Notes given on the last page of the Bibliography Section.