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In a business, AI should be a component of the technology platform. That platform involves both automated and human elements. Humans create, manage, and use tools such as data management systems, processors, sensors, and actuators. Semi- and fully automated systems in the platform need feedback loops to measure the effectiveness, satisfaction, and safety of the human user and those in the environment.

The technology platform for your organization must be well integrated. You have to be able to aggregate and analyze the data for the feedback loops so that you can assess how well your technology systems are doing what they do. The system applications have to complement each other.

And you have to maintain cost controls all throughout. If the technology platform costs more money than it’s worth, you have to change it, or you will harm your business. Never adopt a new tool just because it’s cool and shiny. Your AI system has to fit your technology platform, and vice versa.

Design principles in AI are the same as they are for all good products and businesses. Empower your people, your customers and employees. Humanize your business analysts, engineers, and data scientists. You stay in charge, as you are the responsible one.

In an autonomous car, you do the driving, whether you have your hands on the wheel—if there is one—or not. You decide to use it. You tell it where to go, and when. The vehicle’s guidance system, if well designed and maintained, enables people to go to their desired destination with less effort and greater safety. It’s just the tool, not the driver.