Читать книгу Toxic Nursing, 2nd Ed - Cheryl Dellasega - Страница 18

Think about the “civility quotient” of your unit—what behaviors do you observe, and how does your team rate? Are they more or less civil than others within the institution?

How far should a nurse manager go in intervening with interpersonal communication problems? Is it your job to make sure everyone on your unit “gets along,” or are there times when employees need to figure things out for themselves?

1.2 Rude Docs

scenario

Hector, a nurse on the rehabilitation unit, graduated from school the week before he started work. He is well received by his nurse coworkers, but the physicians give him a hard time. “You new nurses are all the same. No common sense!” fumes one doctor, Dr. Monroe, when Hector doesn’t realize he is supposed to have his patient in bed when the physicians make rounds.

“If you had half a brain, you’d know that it’s your job to make sure these patients take in enough calories to help them get through rehab!” says another doctor, Dr. Carter. “It’s hard work to go through therapy all day.”

Hector feels totally incompetent, even when the other nurses reassure him and try to run interference with the physicians.