Читать книгу Toxic Nursing, 2nd Ed - Cheryl Dellasega - Страница 20

Are physicians expected to demonstrate respect for the skills of nurses in your organization and vice versa? What behaviors show respect or diminish it? Can you identify situations where rude interactions disrupted the workflow or caused emotional distress?

What is the difference between physicians who connect well with the nursing staff and those who do not? Think about specific behaviors they use and make a point of reinforcing them in all physicians.

How can you help all team members be more explicit in supporting each other? If members of the interdisciplinary team don’t get along, what can you do to improve the workplace climate?

1.3 Putdowns

scenario

Crystal, an LPN, is especially hostile toward young new nurses who are coming to work on the outpatient surgery unit. She has been at the unit for 20 years and feels she is constantly “put upon” by fresh graduates who need to learn the policies and procedures. Lucy, one such new nurse, is a bit clumsy. During her first week in the unit, she trips and falls near a patient’s bed. The next week, she bumps into Crystal when she’s hurrying down the hallway with an armful of supplies.

When Lucy is trying to wheel a patient out of the unit in an oversized wheelchair and takes several tries to turn a corner, Crystal explodes. “How dumb are you?” she asks Lucy, pushing her out of the way and grabbing the handles of the wheelchair. “It’s just not that hard to steer one of these around.” The patient is shocked by the outburst, and Lucy dissolves into tears and flees to the bathroom.