Читать книгу Toxic Nursing, 2nd Ed - Cheryl Dellasega - Страница 8
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table of contents
Оглавлениеabout the author
commentators
introduction
part 1 the relational nurse manager
1 incivility
clearing toxicity: scenarios, insights, and reflections
1.1 Too Loud
1.2 Rude Docs
1.3 Putdowns
1.4 Cynical Character
summary
2 the newbie: mistreatment of new nurses
clearing toxicity: scenarios, insights, and reflections
2.1 The Battle of Degrees
2.2 The Right Kind of Experience
2.3 Not So New
2.4 Popularity
2.5 Trial By Fire
summary
3 the know-it-all/criticism queen
clearing toxicity: scenarios, insights, and reflections
3.1 Extreme Criticism
3.2 Passing Judgment
3.3 Anything You Can Do, I Can Do Better
summary
4 gossip and trash talk
clearing toxicity: scenarios, insights, and reflections
4.1 Indiscretion
4.2 Out of Context
4.3 Secrets
4.4 Rumors
summary
5 cliques, campaigns, and high-school drama
clearing toxicity: scenarios, insights, and reflections
5.1 Ganging Up
5.2 Witness
5.3 Energy Vampire
5.4 Two Faced
5.5 Green-Eyed Monster
5.6 Who Gets Who
5.7 Favorites
5.8 The In Crowd
summary
6 competition and credit
clearing toxicity: scenarios, insights, and reflections
6.1 Taking Credit
6.2 Thief
6.3 The Biggest Contest
6.4 Overdrive
summary
7 nurse managers as the problem
clearing toxicity: scenarios, insights, and reflections
7.1 The “In” Crowd
7.2 Missing Leadership
7.3 Shortcomings Rather Than Strengths
7.4 Bully Boss
7.5 Don’t Rock the Boat
7.6 Sanctimonious Scheduling
summary
part 2 working together
8 men in white
clearing toxicity: scenarios, insights, and reflections
8.1 Male Drama
8.2 ManageMan
8.3 Through the Ranks
8.4 Sexism
8.5 The Nurse Is a Man
8.6 Insta-Not
summary
9 better than you
clearing toxicity: scenarios, insights, and reflections
9.1 Superiority Complex
9.2 Taking Advantage
9.3 Global Issues
9.4 Shift Riff
9.5 Super Shift
summary
10 generations at work
clearing toxicity: scenarios, insights, and reflections
10.1 High Tech
10.2 Tradition
10.3 Allegiance
10.4 In for the Long Haul
summary
11 competent and caring leaders?
clearing toxicity: scenarios, insights, and reflections
11.1 Those Who Can
11.2 Back in the Day
11.3 Spotty Management
summary
12 social media, electronic communication, and professionalism
history of the information age
benefits of social media and the internet
use with caution
social media and lateral violence
cyberbullying and the role of the healthcare organization
use of personal mobile phones in the nursing workplace
clearing toxicity: scenarios, nurse leader insights, and reflections
12.1 Public Shaming
12.2 Private Talk
12.3 Dirty Laundry
12.4 Whistleblower or Unprofessional?
12.5 Inaccuracies
12.6 Cyberslacking
12.7 24/7 Access
12.8 Facebook Clique
12.9 A Different Kind of Viral
summary
part 3 navigating toxic systems
13 politics and CYA
clearing toxicity: scenarios, insights, and reflections
13.1 Mergers/Demergers
13.2 Easy Change
summary
14 patients as victims
clearing toxicity: scenarios, insights, and reflections
14.1 Painful Practice
14.2 Family Friction
14.3 Power Trip
14.4 Nurses as Victims
14.5 Challenging Patients
14.6 Stereotypes/Biases Against Patients
summary
15 on the battlefield: nurses under attack
#MeToo and nursing
preventing workplace violence
clearing toxicity: scenarios, insights, and reflections
15.1 Physical Attack
15.2 Too Touchy
15.3 All the Wrong Attention
summary
16 toxic culture/environment
clearing toxicity: scenarios, insights, and reflections
16.1 Burned Out
16.2 Ambitious Attributes
16.3 Organizationally Cynical Energy Vampires
16.4 Special
16.5 Unsupportive Support
16.6 Replaceable
summary
17 conclusion
embodying transformational leadership
nursing ethics
de-tox nursing
reflections on authentic leadership
appendixes
a is your management style causing conflict?
b conflict case scenario
c organizational cynicism self-assessment
d when it’s time to seek outside counsel
e compassion fatigue
references
index
