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Cover

Title Page

INTRODUCTION

CHAPTER 1: Before you Begin – The Purpose

Why write?

The pen

Pen or mouse?

Choosing your materials

Writing tools

CHAPTER 2: Getting Started – The Basics

Is it clear?

How to top and tail a letter

Paragraphs

Layout

Titles

CHAPTER 3: Grammar & Punctuation

Why study grammar?

Punctuation

Spelling

Abbreviations

Tips on style

CHAPTER 4: Personal Letters

Presentation

Apologies

Writing to children

Condolences & congratulations

Fan mail

General friendship & thank you letters

Love letters

Polite requests & rude letters

CHAPTER 5: Business Letters

Presentation

Junk mail

Sample business letters

CHAPTER 6: Technical Matters

Headings

Presenting facts

Memos

CHAPTER 7: Employment Correspondence

Job applications

References

Rejections

Letters of resignation

Complimenting an employee

Reprimands

Dismissals

CHAPTER 8: Communicating with the Media

Requesting media coverage

Declining media coverage

Letters to the editor

Personal letter

Specific articles

General grievance letter

CHAPTER 9: Legal Matters

Libel

Your rights

Copyright

Without prejudice

Communication with solicitors

Threatening legal action

CHAPTER 10: The Electronic Age

Email

World wide web

Faxes

CHAPTER 11: Filing Correspondence

Filing

Keeping copies

Security & Data Protection Act, 1984

Creating an archive

CHAPTER 12: Postage

Envelopes

Types of postage

Poste restante

Forwarding mail

Small packets

Private mail systems

Appendices

Copyright

About the Publisher