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Over the years, I’ve developed an approach to leading cross-functional teams called the DIRECT project leadership model. The idea for this approach came from the realization that every movie — no matter how great the actors are — needs a director who can keep everyone working on the right things at the right time, and a cross-functional project in a company is no different.

The DIRECT model is built around the six things that a leader needs to focus on to help their team complete a project successfully (see Figure 4-7):

 Define the objective.

 Investigate the options.

 Resolve to a course of action.

 Execute the plan.

 Change the system.

 Transition the people.

FIGURE 4-7: The six responsibilities of a leader in the DIRECT model.