Читать книгу Supply Chain Management For Dummies - Daniel Stanton - Страница 94

You need to think about the people who operate the system and how your changes will affect the routines of your customers, your employees, and your other stakeholders. If your project is going to affect those people’s experience, you need to help them prepare for the change. Any time something changes, people need to process and accept that change. Organizational behavior expert William Bridges studied the process that people go through when responding to a change in their environment, and he called this process transitioning. The key point is that managing the transition is just as important as managing the change. Whereas the change is about the system, the transition is about the people.