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Table of Contents

Cover

Title Page

Copyright

Dedication

Preface: “The Most Obscure PhD in History”: The Story Behind This Book

Introduction: The Virtual Revolutionintroduction Accelerating an Existing Trend: Virtual Work Is Here to Stay A Tale of Three Perspectives Our Perspective: Working and Leading at a Distance Is Here to Stay The Big Questions Notes

CHAPTER 1: What We Learned from the Pandemic: Our Research Shows Remote Work Is Here to Stay Our Research on the Virtual Experience During a Pandemic Key Findings The Bottom Line Notes

CHAPTER 2: No Trust = No Team: The Formula for Building Cohesive Relationships Virtually Warning Signs of Low Trust Examples of Low Trust Examples of High Trust Building Trust in a Virtual Team: The Credibility Factor The Bottom Line Note

CHAPTER 3: What Does Good Look Like? Profile of High-Performing Virtual Teams Team Composition Communication and Training Leadership and Management Common Problems That Hurt Virtual Team Performance The RAMP Model The Bottom Line

10  CHAPTER 4: How to RAMP Up Your Virtual Team's Performance: A Blueprint for Success Tips to “RAMP Up” Your Virtual Team Performance Conversation Channels Team-Building Software Videos of Company Events Quizzes Virtual Photo Competitions and Submissions Coffee Meetings, Team Challenges, or Pizza Parties via Video Digital “Bonfires”/All Company Meetings The Bottom Line

11  CHAPTER 5: Out of Sight, Not Out of Mind: How to Inspire and Motivate from Afar Find Ways to Recognize and Reward Employees Get to Understand the Values of Your Remote Team Members Help the Team Find Its “Why?” and Then Focus on the “How” Create a Sense of Purpose and then Focus on the “How” Become a Storyteller The Bottom Line Notes

12  CHAPTER 6: “You're on Mute”: The Ultimate Guide for Hosting Virtual Meetings Before the Meeting Running the Meeting The Five Types of Disruptors in Virtual Meetings and How to Handle Them A Few Important Caveats About Media Richness: Video Burnout The Bottom Line Notes

13  CHAPTER 7: Hiring Without a Handshake: Discovering Successful Virtual Leaders Create a Dynamic Profile That Reflects Your Future Needs Defining the Requirements: What Should I Look for in a Great Virtual Leader? Walk the Talk: Virtual Interview Best Practices Virtual Hiring: A Net Benefit for All The Bottom Line Notes

14  CHAPTER 8: Surviving Day One: A Toolkit for Remote Onboarding Onboarding CEOs and Senior Executives Four General Onboarding Recommendations Conclusion The Bottom Line Notes

15  CHAPTER 9: Continuous Improvement: High-Impact Coaching and Accountability at a Distance Principles of Virtual Coaching Managing Accountability Setting People Up for Success After-the-Fact Accountability Booster: Three Coaching Questions The Bottom Line Notes

16  CHAPTER 10: The Culture Conundrum: Building and Sustaining Culture Virtually Party Time: Creative Ideas for Hosting Culture-Boosting Events The Bottom Line Notes

17  Afterword: The Virtual Road Ahead Some Sectors Are More Suited to Virtual Work The Gender Gap May Grow Even Wider Leaders Will Be More Selective with Business Travel Technology and Innovation Will Accelerate Virtual Work For Some People, Remote Work Will Be Unsustainable In a Virtual World, Everyone Must Behave Like a Leader The Hybrid Model Will Present New Kinds of Challenges Notes

18  Acknowledgments Acknowledgments from Jim Citrin Acknowledgments from Darleen DeRosa

19  About the Authors

20  Index

21  End User License Agreement

List of Illustrations

1 Chapter 1FIGURE 1.1 Organizational ImpactFIGURE 1.2 Individual ImpactFIGURE 1.3 Virtual Work: What has been challenging?FIGURE 1.4 Virtual Work: Impact on the following factorsFIGURE 1.5 Impact on stress a result of of the shift to remote work

2 Chapter 3FIGURE 3.1

3 Chapter 9FIGURE 9.1

4 Chapter 10FIGURE 10.1

5 AfterwordFIGURE A.1 Virtual road ahead.

Guide

Cover Page

Table of Contents

Begin Reading

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Leading at a Distance

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