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12. Create a general staff/key emergency contacts list

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Having access to a comprehensive list of staff names, their personal mobile and home phone numbers is one of those things that may never be needed, however, there are lots of scenarios where short notice access to this information could be of benefit (think office flood, IR dispute, staff member not arriving back from a field trip etc.). The process is pretty simple, create a simple template then go round and ask everyone for these details. Explain that it would only be used in emergencies, and will be kept in a safe; to ensure this personal information is not unintentionally shared.


What to do right now:

Create a table in word with columns for Name, Mobile Number, Home Number, Next of Kin. Now see each member of staff and get it filled in. Then type it up and place it in the safe. Next, create an emergency contacts master list. Knowing who to contact, and what phone number they are on is a great asset to have next to each and every telephone in the office. You may be able to fit everything on a trimmed A5 piece of card, which could be laminated, or replaced each year. Include the following contacts:


- Name - Fire warden1 - Mobile / Ext

- Name - Fire warden2 - Mobile / Ext

- Name - First Aider1 - Mobile / Ext

- Name - First Aider2 - Mobile / Ext

- Name - First Aider3 - Mobile / Ext

- Name - Safety Rep - Mobile / Ext

- Name - Union Rep - Mobile / Ext

- Name - General Manager - Mobile / Ext

- Fire - 000

- Police - 000

- Ambulance - 000

- Hospital – Phone #

- Poisons - 131126

- Health Direct - 1800 022 222

- WorkSafe – Phone #


Once created, place with every telephone. Also place a note in your diary to review the names and numbers in 6 to 12 months time.


Having identified all the crucial contacts and placed them next to the phones, a good extension of this is to add the numbers to speed dial on desk-phones and mobile phones. You may only save a few seconds, but sometimes that can count. Asking your staff to do this, also forces them to become a little more aware of, and familiar to the emergency contact numbers.

One Hundred Steps: A Practical Guide to the 100 Steps That Can Make Your Workplace Safer

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