Читать книгу Scaling Conversations - Dave MacLeod - Страница 2
ОглавлениеTable of Contents
1 COVER
5 THE LIMIT OF OUR COMPETITIVE ADVANTAGE
6 PART I: WHAT'S IN A CONVERSATION? CHAPTER 1: What's a Conversation? MARGARITA THOUGHTS CHAPTER 2: Why Do We Need to Scale Conversations? CRISIS GROWTH CONNECTION CAPITAL WHY ELSE ARE MARGARITAS IMPORTANT? CHAPTER 3: Components of a Conversation OPENNESS VOICE LISTENING AND ATTEMPTED EMPATHY SHARED UNDERSTANDING CHAPTER 4: Why Are Conversations Hard to Scale in Person? SOCIAL AWKWARDNESS LOUD VOICES BIAS BEER CHAPTER 5: Why Are Conversations So Hard to Scale Online? LOUD ONLINE VOICES UNHEARD VOICES CROWD MADNESS CHAPTER 6: Typical Mistakes Leaders Make at Scale SURVEYS: MANUFACTURING CONSENT SURVEYS: DIVISION AND POLARIZATION OPEN‐ENDED FORMS: INVITE THOUGHTS INTO THE VOID FOCUS GROUPS: RELY ON FALSE REPRESENTATION TOWN HALLS: POLITICIZE LEADERSHIP
7 PART II: HOW TO SCALE CONVERSATIONS EFFECTIVELY CHAPTER 7: Components of a Successful Scaled Conversation A SAFE PLACE TO SHARE INDEPENDENT THOUGHTS A BIAS‐FREE METHOD TO EVALUATE THOUGHTS ONE BY ONE A FAIR PROCESS FOR EACH THOUGHT TO BE CONSIDERED EQUALLY TOOLS TO UNDERSTAND WHAT MATTERS MOST CHAPTER 8: The Hierarchy of Questions SAFETY: HOW ARE YOU? STRUCTURE: HOW ARE THINGS GOING? CONNECTION: WHAT CAN WE DO TOGETHER? ALIGNMENT: WHAT CAN WE IMPROVE? CULTURE: WHAT ARE SOME OF THE BEST EXAMPLES OF US? VISION: IMAGINE THE FUTURE TRANSFORMATION: WHAT IS POSSIBLE? CHAPTER 9: Components of Good Questions for Scaled Conversations OPENNESS CANDOR CONSIDER THE THOUGHTS OF OTHERS AVOID A SENSE OF FALSE DEMOCRACY MEETS PEOPLE WHERE THEY ARE AT CHAPTER 10: Synthesizing Scaled Conversations CREATE A REPRESENTATIONAL DISSEMINATION GROUP OVERCOME REPTILIAN SURVIVAL BRAIN DEMONSTRATE LISTENING AND LEARNING ADOPT LANGUAGE COMMIT TO ACTION (EVEN IF THE ACTION IS TO TAKE NONE) CHAPTER 11: Scaling Conversations in Action: Diversity, Inclusion, Mental Health, Equity DIVERSITY INCLUSION MENTAL HEALTH EQUITY NOTES
10 INDEX
Pages
1 iii
2 iv
3 v
4 ix
5 x
6 xi
7 xii
8 xiii
9 xiv
10 xv
11 xvi
12 xvii
13 xviii
14 1
15 3
16 4
17 5
18 6
19 7
20 9
21 10
22 11
23 12
24 13
25 14
26 15
27 16
28 17
29 18
30 19
31 20
32 21
33 22
34 23
35 24
36 25
37 26
38 27
39 28
40 29
41 30
42 31
43 33
44 34
45 35
46 36
47 37
48 38
49 39
50 41
51 42
52 43
53 44
54 45
55 46
56 47
57 48
58 49
59 50
60 51
61 52
62 53
63 54
64 55
65 56
66 57
67 58
68 59
69 60
70 61
71 63
72 64
73 65
74 66
75 67
76 68
77 69
78 70
79 71
80 72
81 73
82 74
83 75
84 76
85 77
86 79
87 80
88 81
89 82
90 83
91 84
92 85
93 86
94 87
95 88
96 89
97 90
98 91
99 92
100 93
101 94
102 95
103 96
104 97
105 98
106 99
107 100
108 101
109 102
110 103
111 104
112 105
113 106
114 107
115 108
116 109
117 110
118 111
119 112
120 113
121 114
122 115
123 116
124 117
125 119
126 120
127 121
128 122
129 123
130 124
131 125
132 126
133 127
134 128
135 129
136 130
137 131
138 132
139 133
140 134
141 135
142 136
143 137
144 138
145 139
146 140
147 141
148 142
149 143
150 144
151 145
152 146
153 147
154 148
155 149
156 150
157 151
158 152
159 153
160 154
161 155
162 156
163 157
164 158
165 159
166 160
167 161
168 162
169 163
170 164
171 165
172 167
173 169
174 170
175 171
176 172
177 173
178 174
179 175
180 176
181 177
182 178
183 179
184 180
185 181
186 182
