Читать книгу Supply Chain Management Best Practices - David Blanchard - Страница 39

The Supply Chain Operations Reference (SCOR) model, developed by APICS Supply Chain Council, provides a standard methodology for managing supply chain projects centered on six measurable processes: plan, source, make, deliver, return, and enable.

Ultimately, Imation determined that it could reach its goal by integrating its supply chain project roadmap with its annual business strategy and planning processes. This required strategic transformations in four key areas: customer behavior, product flow, system utilization, and collaboration. For customer behavior, for instance, Imation used the SCOR model to produce a set of invoices illustrating typical customer buying behavior as well as the policies driving that behavior. As Bolstorff describes it, for Imation it was critical that the company was able to understand the invoice elements that were driving gross-to-net sales, such as deductions, terms, programs, and credits, as well as the impact of warehousing and transportation costs, order processing, purchasing, and planning.

Using the invoice exercise as a starting point, Bolstorff notes, Imation's supply chain team modeled a material flow strategy that would accommodate customer needs while supporting the company's competitive requirements. This type of exercise was also used to model (1) product flow, which focused on postponement—delaying final customization of a product until the last possible moment—as a key best practice; (2) system utilization, which overhauled Imation's overly complex pricing practices; and (3) a collaborative planning, forecasting, and replenishment (CPFR) initiative, which aimed at improving return on investment by working more closely with Imation's retail customers to effectively manage inventory.

“The SCOR project roadmap,” Bolstorff explains, “can be effectively used at multiple performance levels: eliminating deficiencies, establishing a continuous improvement process, and defining strategic supply chain investments to support competitive advantage.”¹⁹