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1 1 John Thorn, “Sabermetrics,” Total Baseball, 3rd ed. (New York: HarperPerennial, 1993), 620.

2 2 Jaewon Kang, “Coty Stumbles Amid Supply-Chain Disruptions,” Wall Street Journal (7 November 2018), www.wsj.com.

3 3 Kim Bhasin, “Coty CEO Frustrated with Supply Chain Snags at Beauty Brands,” Bloomberg (7 November 2018), www.bloomberg.com.

4 4 David Blanchard, “Chain Reactions,” Logistics Today (March 2004), 6.

5 5 Reuben E. Sloane, J. Paul Dittmann, and John T. Mentzer, The New Supply Chain Agenda (Boston: Harvard Business Press, 2010), 4–5.

6 6 David Blanchard, “Moving Past the Problems Can Be Problematical,” Chief Logistics Officer (October 2003), 5.

7 7 In the interests of full disclosure, as a participant in Gartner's peer panel, I am one of the voters in the Top 25 rankings.

8 8 David Blanchard, “Top 10 Supply Chains of 2019,” IndustryWeek (July/August 2019), 24–27.

9 9 Helen L. Richardson, “Building a Better Supply Chain,” Logistics Today (April 2005), 17–25.

10 10 David Blanchard, “The Trouble with Benchmarking,” Logistics Today (June 2005), 7.

11 11 David Blanchard, “More Supply Chain than You Can Imagine,” Material Handling & Logistics (September/October 2019), 11.

12 12 Blanchard, “The Trouble with Benchmarking.”

13 13 David Blanchard, “As ConAgra Mills Sows, So Does It Soar,” IndustryWeek (December 2011), 44.

14 14 Kevin Zweier, “The Wisdom of the Market Is Your Guide to Transportation Rates,” Material Handling & Logistics (January 2015), 24–25.

15 15 Sarah R. Sphar, “A Supply Chain Check-up,” Supply Chain Technology News (October 2001), 34.

16 16 Peter Bolstorff and Robert Rosenbaum, Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model, 3rd ed. (New York: Amacom, 2012), 9–12.

17 17 Shoshanah Cohen and Joseph Roussel, Strategic Supply Chain Management (New York: McGraw-Hill, 2005), 186–187.

18 18 Peter Bolstorff, “Supply Chain Management for Dummies,” Supply Chain Technology News (October 2000), 51–53.

19 19 Peter Bolstorff, “Keeping Your Focus,” Supply Chain Technology News (December 2000), 43–48.

20 20 Mike Ledyard and Kate Vitasek, “Don't Measure What You Won't Change,” Logistics Today (June 2004), 37–38.

21 21 Richardson, “Building a Better Supply Chain.”

22 22 Joseph Tillman, Karl Manrodt, and Donnie F. Williams Jr., “WERC DC Measures: 2020 Snapshot in Time,” Warehousing Education and Research Council (2020), www.werc.org.

23 23 Blanchard, “More Supply Chain than You Can Imagine.”