Читать книгу The User's Journey - Donna Lichaw - Страница 7

CONTENTS

Оглавление

How to Use This Book

Frequently Asked Questions

Foreword

Introduction

CHAPTER 1

Mapping the Story

Making Things Go BOOM!

Why Story?

CHAPTER 2

How Story Works

Story Has a Structure

Building Products with Story

CHAPTER 3

Concept Stories

What Is a Concept Story?

How Concept Stories Work

Avoiding the Anticlimactic

Supporting the Story

Mapping a Concept Story

Finding the Concept Story at FitCounter

CHAPTER 4

Origin Stories

What Is an Origin Story?

How Origin Stories Work

Mapping an Origin Story

Case Study: Slack

Case Study: FitCounter’s Origin Story

CHAPTER 5

Usage Stories

What Is a Usage Story?

How Usage Stories Work

Case Study: Twitter

Mapping the Usage Story

How Big Should Your Story Be?

Case Study: FitCounter

CHAPTER 6

Finding and Mapping Your Story

Listen

Use the Smile Test

Measure

Case Study: SmallLoans—a Cliffhanger

Innovate: What If?

Borrow: Stories as Proofs of Concept

CHAPTER 7

Using Your Story

Illustrate Your Story with Strategic Tools

Write Your Story

Act It Out

Elevator Pitch

Putting It All Together

CHAPTER 8

Rules of Thumb

Stories Are Character-Driven

Characters Are Goal-Driven

Goals Can Change

Goals Are Measurable

Conflict Is Key

Math Is Fun

Choose Your Own Adventure

Make Things Go Boom!

Index

Acknowledgments

About the Author

The User's Journey

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