Читать книгу Public Service Management A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service8

Included Resources - how to access8

Purpose of this Self-Assessment10

How to use the Self-Assessment11

Public Service Management

Scorecard Example13

Public Service Management

Scorecard14

BEGINNING OF THE

SELF-ASSESSMENT:15

CRITERION #1: RECOGNIZE16

CRITERION #2: DEFINE:29

CRITERION #3: MEASURE:44

CRITERION #4: ANALYZE:59

CRITERION #5: IMPROVE:76

CRITERION #6: CONTROL:92

CRITERION #7: SUSTAIN:104

Public Service Management and Managing Projects, Criteria for Project Managers:129

1.0 Initiating Process Group: Public Service Management130

1.1 Project Charter: Public Service Management132

1.2 Stakeholder Register: Public Service Management134

1.3 Stakeholder Analysis Matrix: Public Service Management135

2.0 Planning Process Group: Public Service Management137

2.1 Project Management Plan: Public Service Management140

2.2 Scope Management Plan: Public Service Management142

2.3 Requirements Management Plan: Public Service Management144

2.4 Requirements Documentation: Public Service Management146

2.5 Requirements Traceability Matrix: Public Service Management148

2.6 Project Scope Statement: Public Service Management150

2.7 Assumption and Constraint Log: Public Service Management152

2.8 Work Breakdown Structure: Public Service Management154

2.9 WBS Dictionary: Public Service Management156

2.10 Schedule Management Plan: Public Service Management159

2.11 Activity List: Public Service Management161

2.12 Activity Attributes: Public Service Management163

2.13 Milestone List: Public Service Management165

2.14 Network Diagram: Public Service Management167

2.15 Activity Resource Requirements: Public Service Management169

2.16 Resource Breakdown Structure: Public Service Management170

2.17 Activity Duration Estimates: Public Service Management172

2.18 Duration Estimating Worksheet: Public Service Management174

2.19 Project Schedule: Public Service Management176

2.20 Cost Management Plan: Public Service Management178

2.21 Activity Cost Estimates: Public Service Management180

2.22 Cost Estimating Worksheet: Public Service Management182

2.23 Cost Baseline: Public Service Management184

2.24 Quality Management Plan: Public Service Management186

2.25 Quality Metrics: Public Service Management188

2.26 Process Improvement Plan: Public Service Management190

2.27 Responsibility Assignment Matrix: Public Service Management192

2.28 Roles and Responsibilities: Public Service Management194

2.29 Human Resource Management Plan: Public Service Management196

2.30 Communications Management Plan: Public Service Management198

2.31 Risk Management Plan: Public Service Management200

2.32 Risk Register: Public Service Management202

2.33 Probability and Impact Assessment: Public Service Management204

2.34 Probability and Impact Matrix: Public Service Management206

2.35 Risk Data Sheet: Public Service Management208

2.36 Procurement Management Plan: Public Service Management210

2.37 Source Selection Criteria: Public Service Management212

2.38 Stakeholder Management Plan: Public Service Management214

2.39 Change Management Plan: Public Service Management216

3.0 Executing Process Group: Public Service Management218

3.1 Team Member Status Report: Public Service Management220

3.2 Change Request: Public Service Management222

3.3 Change Log: Public Service Management224

3.4 Decision Log: Public Service Management226

3.5 Quality Audit: Public Service Management228

3.6 Team Directory: Public Service Management231

3.7 Team Operating Agreement: Public Service Management233

3.8 Team Performance Assessment: Public Service Management235

3.9 Team Member Performance Assessment: Public Service Management237

3.10 Issue Log: Public Service Management239

4.0 Monitoring and Controlling Process Group: Public Service Management241

4.1 Project Performance Report: Public Service Management243

4.2 Variance Analysis: Public Service Management245

4.3 Earned Value Status: Public Service Management247

4.4 Risk Audit: Public Service Management249

4.5 Contractor Status Report: Public Service Management251

4.6 Formal Acceptance: Public Service Management253

5.0 Closing Process Group: Public Service Management255

5.1 Procurement Audit: Public Service Management257

5.2 Contract Close-Out: Public Service Management260

5.3 Project or Phase Close-Out: Public Service Management262

5.4 Lessons Learned: Public Service Management264

Index266