Читать книгу Public Service Management A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Are problem definition and motivation clearly presented?
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2. When a Public service management manager recognizes a problem, what options are available?
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3. What is the problem or issue?
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4. Does the problem have ethical dimensions?
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5. Can management personnel recognize the monetary benefit of Public service management?
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6. To what extent would your organization benefit from being recognized as a award recipient?
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7. What tools and technologies are needed for a custom Public service management project?
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8. How can auditing be a preventative security measure?
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9. Is it needed?
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10. Do you recognize Public service management achievements?
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11. What needs to be done?
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12. Are there any revenue recognition issues?
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13. Will it solve real problems?
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14. Where do you need to exercise leadership?
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15. Who are your key stakeholders who need to sign off?
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16. Consider your own Public service management project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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17. How much are sponsors, customers, partners, stakeholders involved in Public service management? In other words, what are the risks, if Public service management does not deliver successfully?
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18. Who needs what information?
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19. Who should resolve the Public service management issues?
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20. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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21. Who needs to know?
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22. What Public service management coordination do you need?
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23. Are there recognized Public service management problems?
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24. What are the minority interests and what amount of minority interests can be recognized?
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25. What do you need to start doing?
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26. What is the recognized need?
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27. Are controls defined to recognize and contain problems?
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28. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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29. What needs to stay?
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30. What problems are you facing and how do you consider Public service management will circumvent those obstacles?
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31. Are there any specific expectations or concerns about the Public service management team, Public service management itself?
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32. What is the smallest subset of the problem you can usefully solve?
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33. As a sponsor, customer or management, how important is it to meet goals, objectives?
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34. How do you take a forward-looking perspective in identifying Public service management research related to market response and models?
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35. Do you know what you need to know about Public service management?
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36. Does Public service management create potential expectations in other areas that need to be recognized and considered?
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37. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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38. How do you identify the kinds of information that you will need?
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39. What else needs to be measured?
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40. Where is training needed?
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41. Do you need to avoid or amend any Public service management activities?
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42. What do employees need in the short term?
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43. Think about the people you identified for your Public service management project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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44. How do you identify subcontractor relationships?
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45. Did you miss any major Public service management issues?
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46. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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47. Why is this needed?
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48. How does it fit into your organizational needs and tasks?
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49. Why the need?
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50. What resources or support might you need?
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51. What does Public service management success mean to the stakeholders?
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52. Is the need for organizational change recognized?
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53. What would happen if Public service management weren’t done?
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54. Which needs are not included or involved?
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55. Which information does the Public service management business case need to include?
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56. What are the stakeholder objectives to be achieved with Public service management?
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57. What prevents you from making the changes you know will make you a more effective Public service management leader?
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58. What are your needs in relation to Public service management skills, labor, equipment, and markets?
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59. How are the Public service management’s objectives aligned to the group’s overall stakeholder strategy?
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60. Who needs to know about Public service management?
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61. What is the Public service management problem definition? What do you need to resolve?
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62. What creative shifts do you need to take?
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63. What situation(s) led to this Public service management Self Assessment?
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64. What vendors make products that address the Public service management needs?
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65. What Public service management problem should be solved?
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66. Do you have/need 24-hour access to key personnel?
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67. Will a response program recognize when a crisis occurs and provide some level of response?
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68. What are the Public service management resources needed?
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69. What activities does the governance board need to consider?
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70. What extra resources will you need?
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71. Will new equipment/products be required to facilitate Public service management delivery, for example is new software needed?
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72. How do you recognize an objection?
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73. What information do users need?
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74. What training and capacity building actions are needed to implement proposed reforms?
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75. Which issues are too important to ignore?
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76. Are there Public service management problems defined?
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77. What are the timeframes required to resolve each of the issues/problems?
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78. Have you identified your Public service management key performance indicators?
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79. Who defines the rules in relation to any given issue?
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80. Who else hopes to benefit from it?
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81. How do you recognize an Public service management objection?
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82. Does your organization need more Public service management education?
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83. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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84. Whom do you really need or want to serve?
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85. How many trainings, in total, are needed?
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86. Are there regulatory / compliance issues?
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87. Will Public service management deliverables need to be tested and, if so, by whom?
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88. Are losses recognized in a timely manner?
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89. What should be considered when identifying available resources, constraints, and deadlines?
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90. How are training requirements identified?
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91. How do you assess your Public service management workforce capability and capacity needs, including skills, competencies, and staffing levels?
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92. What is the extent or complexity of the Public service management problem?
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93. What Public service management events should you attend?
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94. What Public service management capabilities do you need?
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95. Who needs budgets?
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96. Are employees recognized for desired behaviors?
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97. To what extent does each concerned units management team recognize Public service management as an effective investment?
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98. What are the expected benefits of Public service management to the stakeholder?
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99. What is the problem and/or vulnerability?
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100. How are you going to measure success?
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101. For your Public service management project, identify and describe the business environment, is there more than one layer to the business environment?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Public service management Index at the beginning of the Self-Assessment.
