Читать книгу Public Service Management A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 9
ОглавлениеCRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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2. What are the costs and benefits?
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3. How will costs be allocated?
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4. What are your key Public service management organizational performance measures, including key short and longer-term financial measures?
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5. How do you verify and validate the Public service management data?
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6. What is the total fixed cost?
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7. How do you verify the Public service management requirements quality?
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8. What evidence is there and what is measured?
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9. What are your primary costs, revenues, assets?
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10. Do the benefits outweigh the costs?
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11. What is your Public service management quality cost segregation study?
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12. What is measured? Why?
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13. Do you have any cost Public service management limitation requirements?
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14. How are measurements made?
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15. What measurements are being captured?
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16. What are the types and number of measures to use?
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17. How do you verify your resources?
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18. Are you aware of what could cause a problem?
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19. How do you measure efficient delivery of Public service management services?
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20. How is progress measured?
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21. Do you have a flow diagram of what happens?
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22. What could cause you to change course?
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23. How frequently do you verify your Public service management strategy?
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24. What are the uncertainties surrounding estimates of impact?
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25. At what cost?
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26. What do people want to verify?
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27. What measurements are possible, practicable and meaningful?
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28. How do you verify if Public service management is built right?
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29. What are the current costs of the Public service management process?
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30. Will Public service management have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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31. What are your customers expectations and measures?
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32. What are your operating costs?
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33. What does a Test Case verify?
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34. What are allowable costs?
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35. How will your organization measure success?
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36. What is the cause of any Public service management gaps?
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37. What would it cost to replace your technology?
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38. Are indirect costs charged to the Public service management program?
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39. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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40. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Public service management services/products?
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41. What can be used to verify compliance?
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42. Are supply costs steady or fluctuating?
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43. Have design-to-cost goals been established?
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44. What causes investor action?
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45. What relevant entities could be measured?
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46. How will measures be used to manage and adapt?
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47. Why a Public service management focus?
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48. How do you quantify and qualify impacts?
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49. How do you aggregate measures across priorities?
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50. What causes mismanagement?
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51. How to cause the change?
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52. Does the Public service management task fit the client’s priorities?
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53. When should you bother with diagrams?
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54. What potential environmental factors impact the Public service management effort?
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55. What methods are feasible and acceptable to estimate the impact of reforms?
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56. Does a Public service management quantification method exist?
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57. How can you reduce costs?
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58. What is the root cause(s) of the problem?
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59. What causes innovation to fail or succeed in your organization?
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60. Which measures and indicators matter?
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61. What are the estimated costs of proposed changes?
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62. How do you verify Public service management completeness and accuracy?
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63. Are the measurements objective?
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64. Are missed Public service management opportunities costing your organization money?
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65. What is the cost of rework?
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66. What are hidden Public service management quality costs?
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67. When are costs are incurred?
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68. What are the costs of delaying Public service management action?
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69. What would be a real cause for concern?
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70. Is a follow-up focused external Public service management review required?
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71. What are the strategic priorities for this year?
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72. How do you control the overall costs of your work processes?
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73. Where is it measured?
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74. What are you verifying?
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75. How can a Public service management test verify your ideas or assumptions?
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76. How do you prevent mis-estimating cost?
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77. How frequently do you track Public service management measures?
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78. How will effects be measured?
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79. How do you measure lifecycle phases?
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80. What drives O&M cost?
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81. What is the Public service management business impact?
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82. Who is involved in verifying compliance?
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83. The approach of traditional Public service management works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?
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84. Are the Public service management benefits worth its costs?
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85. Which costs should be taken into account?
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86. How can you reduce the costs of obtaining inputs?
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87. What are the Public service management key cost drivers?
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88. Are Public service management vulnerabilities categorized and prioritized?
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89. Are there any easy-to-implement alternatives to Public service management? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
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90. How do you measure variability?
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91. What could cause delays in the schedule?
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92. Are you taking your company in the direction of better and revenue or cheaper and cost?
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93. How are you verifying it?
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94. What tests verify requirements?
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95. What is the total cost related to deploying Public service management, including any consulting or professional services?
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96. How do you verify and develop ideas and innovations?
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97. What are the Public service management investment costs?
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98. How will you measure your Public service management effectiveness?
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99. Why do you expend time and effort to implement measurement, for whom?
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100. Among the Public service management product and service cost to be estimated, which is considered hardest to estimate?
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101. Where is the cost?
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102. Are the units of measure consistent?
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103. Do you have an issue in getting priority?
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104. What is your decision requirements diagram?
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105. What do you measure and why?
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106. What harm might be caused?
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107. Is the solution cost-effective?
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108. Has a cost center been established?
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109. What are the costs of reform?
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110. Who should receive measurement reports?
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111. When a disaster occurs, who gets priority?
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112. What happens if cost savings do not materialize?
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113. What causes extra work or rework?
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114. Are there measurements based on task performance?
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115. How can you manage cost down?
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116. What is an unallowable cost?
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117. How do you measure success?
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118. How do your measurements capture actionable Public service management information for use in exceeding your customers expectations and securing your customers engagement?
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119. Have you included everything in your Public service management cost models?
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120. How will you measure success?
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121. Do you effectively measure and reward individual and team performance?
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122. How do you focus on what is right -not who is right?
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123. How will success or failure be measured?
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124. Does management have the right priorities among projects?
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125. How do you stay flexible and focused to recognize larger Public service management results?
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126. How much does it cost?
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127. How long to keep data and how to manage retention costs?
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128. Did you tackle the cause or the symptom?
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129. How do you verify performance?
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130. Where can you go to verify the info?
