Читать книгу Controls And Data Services A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What is the scope?
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2. What sort of initial information to gather?
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3. In what way can you redefine the criteria of choice clients have in your category in your favor?
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4. What system do you use for gathering Controls and Data Services information?
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5. Are customer(s) identified and segmented according to their different needs and requirements?
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6. What are (control) requirements for Controls and Data Services Information?
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7. Does the scope remain the same?
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8. How did the Controls and Data Services manager receive input to the development of a Controls and Data Services improvement plan and the estimated completion dates/times of each activity?
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9. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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10. How do you gather Controls and Data Services requirements?
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11. How would you define the culture at your organization, how susceptible is it to Controls and Data Services changes?
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12. What is in scope?
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13. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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14. Is the Controls and Data Services scope manageable?
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15. How would you define Controls and Data Services leadership?
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16. Are accountability and ownership for Controls and Data Services clearly defined?
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17. What scope do you want your strategy to cover?
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18. What is the worst case scenario?
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19. How do you gather requirements?
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20. Is the work to date meeting requirements?
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21. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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22. What gets examined?
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23. What is the context?
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24. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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25. Who approved the Controls and Data Services scope?
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26. How can the value of Controls and Data Services be defined?
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27. Is Controls and Data Services required?
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28. What was the context?
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29. What baselines are required to be defined and managed?
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30. The political context: who holds power?
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31. Who is gathering Controls and Data Services information?
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32. Is special Controls and Data Services user knowledge required?
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33. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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34. How do you manage changes in Controls and Data Services requirements?
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35. How are consistent Controls and Data Services definitions important?
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36. Who is gathering information?
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37. Why are you doing Controls and Data Services and what is the scope?
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38. Will team members regularly document their Controls and Data Services work?
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39. How do you catch Controls and Data Services definition inconsistencies?
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40. What defines best in class?
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41. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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42. What information do you gather?
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43. Are there any constraints known that bear on the ability to perform Controls and Data Services work? How is the team addressing them?
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44. When are meeting minutes sent out? Who is on the distribution list?
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45. Are roles and responsibilities formally defined?
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46. Who are the Controls and Data Services improvement team members, including Management Leads and Coaches?
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47. What is a worst-case scenario for losses?
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48. Have specific policy objectives been defined?
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49. Scope of sensitive information?
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50. Do you have a Controls and Data Services success story or case study ready to tell and share?
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51. What are the rough order estimates on cost savings/opportunities that Controls and Data Services brings?
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52. Are the Controls and Data Services requirements testable?
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53. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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54. What is the scope of the Controls and Data Services effort?
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55. What is the scope of Controls and Data Services?
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56. When is the estimated completion date?
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57. How will the Controls and Data Services team and the group measure complete success of Controls and Data Services?
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58. What is out of scope?
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59. How do you keep key subject matter experts in the loop?
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60. What are the Controls and Data Services tasks and definitions?
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61. How often are the team meetings?
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62. Are there different segments of customers?
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63. Have all of the relationships been defined properly?
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64. Is Controls and Data Services linked to key stakeholder goals and objectives?
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65. Are the Controls and Data Services requirements complete?
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66. How do you think the partners involved in Controls and Data Services would have defined success?
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67. What information should you gather?
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68. What intelligence can you gather?
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69. How was the ‘as is’ process map developed, reviewed, verified and validated?
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70. What customer feedback methods were used to solicit their input?
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71. Has a high-level ‘as is’ process map been completed, verified and validated?
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72. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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73. What is the definition of success?
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74. Has everyone on the team, including the team leaders, been properly trained?
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75. Are different versions of process maps needed to account for the different types of inputs?
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76. What are the core elements of the Controls and Data Services business case?
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77. Is there a critical path to deliver Controls and Data Services results?
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78. What is the definition of Controls and Data Services excellence?
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79. Is the team equipped with available and reliable resources?
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80. How will variation in the actual durations of each activity be dealt with to ensure that the expected Controls and Data Services results are met?
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81. Have the customer needs been translated into specific, measurable requirements? How?
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82. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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83. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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84. How do you gather the stories?
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85. Are resources adequate for the scope?
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86. Will team members perform Controls and Data Services work when assigned and in a timely fashion?
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87. Is there a Controls and Data Services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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88. Have all basic functions of Controls and Data Services been defined?
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89. What key stakeholder process output measure(s) does Controls and Data Services leverage and how?
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90. What is in the scope and what is not in scope?
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91. Who defines (or who defined) the rules and roles?
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92. Has a team charter been developed and communicated?
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93. Is there a clear Controls and Data Services case definition?
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94. What critical content must be communicated – who, what, when, where, and how?
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95. What are the tasks and definitions?
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96. How is the team tracking and documenting its work?
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97. Does the team have regular meetings?
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98. Are approval levels defined for contracts and supplements to contracts?
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99. Has the Controls and Data Services work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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100. How do you build the right business case?
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101. Is the Controls and Data Services scope complete and appropriately sized?
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102. What are the dynamics of the communication plan?
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103. How have you defined all Controls and Data Services requirements first?
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104. Has a Controls and Data Services requirement not been met?
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105. If substitutes have been appointed, have they been briefed on the Controls and Data Services goals and received regular communications as to the progress to date?
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106. Are task requirements clearly defined?
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107. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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108. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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109. Where can you gather more information?
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110. How and when will the baselines be defined?
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111. How do you hand over Controls and Data Services context?
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112. What are the requirements for audit information?
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113. Has a project plan, Gantt chart, or similar been developed/completed?
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114. Has the direction changed at all during the course of Controls and Data Services? If so, when did it change and why?
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115. What would be the goal or target for a Controls and Data Services’s improvement team?
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116. When is/was the Controls and Data Services start date?
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117. Will a Controls and Data Services production readiness review be required?
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118. Has/have the customer(s) been identified?
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119. Is the scope of Controls and Data Services defined?
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120. How does the Controls and Data Services manager ensure against scope creep?
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121. Is it clearly defined in and to your organization what you do?
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122. What happens if Controls and Data Services’s scope changes?
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123. What scope to assess?
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124. What are the Controls and Data Services use cases?
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125. Are audit criteria, scope, frequency and methods defined?
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126. What are the record-keeping requirements of Controls and Data Services activities?
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127. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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128. Has your scope been defined?
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129. What Controls and Data Services requirements should be gathered?
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130. Is there any additional Controls and Data Services definition of success?
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131. What knowledge or experience is required?
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132. What Controls and Data Services services do you require?
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133. What is out-of-scope initially?
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134. Is scope creep really all bad news?
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135. What are the compelling stakeholder reasons for embarking on Controls and Data Services?
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136. Is Controls and Data Services currently on schedule according to the plan?
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137. What is the scope of the Controls and Data Services work?
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138. Are required metrics defined, what are they?
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139. What sources do you use to gather information for a Controls and Data Services study?
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140. What constraints exist that might impact the team?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Controls and Data Services Index at the beginning of the Self-Assessment.
