Читать книгу Health Services A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Health Services

Scorecard Example12

Health Services

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:41

CRITERION #4: ANALYZE:56

CRITERION #5: IMPROVE:71

CRITERION #6: CONTROL:87

CRITERION #7: SUSTAIN:99

Health Services and Managing Projects, Criteria for Project Managers:131

1.0 Initiating Process Group: Health Services132

1.1 Project Charter: Health Services134

1.2 Stakeholder Register: Health Services136

1.3 Stakeholder Analysis Matrix: Health Services137

2.0 Planning Process Group: Health Services139

2.1 Project Management Plan: Health Services141

2.2 Scope Management Plan: Health Services143

2.3 Requirements Management Plan: Health Services145

2.4 Requirements Documentation: Health Services147

2.5 Requirements Traceability Matrix: Health Services149

2.6 Project Scope Statement: Health Services151

2.7 Assumption and Constraint Log: Health Services153

2.8 Work Breakdown Structure: Health Services155

2.9 WBS Dictionary: Health Services157

2.10 Schedule Management Plan: Health Services159

2.11 Activity List: Health Services161

2.12 Activity Attributes: Health Services163

2.13 Milestone List: Health Services165

2.14 Network Diagram: Health Services167

2.15 Activity Resource Requirements: Health Services169

2.16 Resource Breakdown Structure: Health Services171

2.17 Activity Duration Estimates: Health Services173

2.18 Duration Estimating Worksheet: Health Services175

2.19 Project Schedule: Health Services177

2.20 Cost Management Plan: Health Services179

2.21 Activity Cost Estimates: Health Services181

2.22 Cost Estimating Worksheet: Health Services183

2.23 Cost Baseline: Health Services185

2.24 Quality Management Plan: Health Services187

2.25 Quality Metrics: Health Services189

2.26 Process Improvement Plan: Health Services191

2.27 Responsibility Assignment Matrix: Health Services193

2.28 Roles and Responsibilities: Health Services195

2.29 Human Resource Management Plan: Health Services197

2.30 Communications Management Plan: Health Services199

2.31 Risk Management Plan: Health Services201

2.32 Risk Register: Health Services203

2.33 Probability and Impact Assessment: Health Services205

2.34 Probability and Impact Matrix: Health Services207

2.35 Risk Data Sheet: Health Services209

2.36 Procurement Management Plan: Health Services211

2.37 Source Selection Criteria: Health Services213

2.38 Stakeholder Management Plan: Health Services215

2.39 Change Management Plan: Health Services217

3.0 Executing Process Group: Health Services219

3.1 Team Member Status Report: Health Services221

3.2 Change Request: Health Services223

3.3 Change Log: Health Services225

3.4 Decision Log: Health Services227

3.5 Quality Audit: Health Services229

3.6 Team Directory: Health Services231

3.7 Team Operating Agreement: Health Services233

3.8 Team Performance Assessment: Health Services235

3.9 Team Member Performance Assessment: Health Services237

3.10 Issue Log: Health Services239

4.0 Monitoring and Controlling Process Group: Health Services241

4.1 Project Performance Report: Health Services243

4.2 Variance Analysis: Health Services245

4.3 Earned Value Status: Health Services247

4.4 Risk Audit: Health Services249

4.5 Contractor Status Report: Health Services251

4.6 Formal Acceptance: Health Services253

5.0 Closing Process Group: Health Services255

5.1 Procurement Audit: Health Services257

5.2 Contract Close-Out: Health Services259

5.3 Project or Phase Close-Out: Health Services261

5.4 Lessons Learned: Health Services263

Index265