Читать книгу Health Services A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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2. What system do you use for gathering Health services information?
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3. What is out of scope?
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4. Is the work to date meeting requirements?
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5. What happens if Health services’s scope changes?
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6. Is full participation by members in regularly held team meetings guaranteed?
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7. Does the team have regular meetings?
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8. Are team charters developed?
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9. Will team members perform Health services work when assigned and in a timely fashion?
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10. Do you have organizational privacy requirements?
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11. What is the definition of Health services excellence?
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12. Are the Health services requirements testable?
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13. Has the direction changed at all during the course of Health services? If so, when did it change and why?
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14. Has/have the customer(s) been identified?
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15. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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16. What defines best in class?
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17. What are the rough order estimates on cost savings/opportunities that Health services brings?
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18. Are there different segments of customers?
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19. Are customers identified and high impact areas defined?
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20. Who is gathering information?
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21. When is/was the Health services start date?
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22. Will a Health services production readiness review be required?
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23. Is Health services currently on schedule according to the plan?
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24. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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25. Who approved the Health services scope?
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26. When are meeting minutes sent out? Who is on the distribution list?
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27. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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28. How would you define the culture at your organization, how susceptible is it to Health services changes?
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29. How does the Health services manager ensure against scope creep?
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30. Has your scope been defined?
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31. What information do you gather?
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32. Will team members regularly document their Health services work?
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33. Is special Health services user knowledge required?
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34. Is Health services linked to key stakeholder goals and objectives?
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35. Is a fully trained team formed, supported, and committed to work on the Health services improvements?
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36. The political context: who holds power?
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37. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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38. Is Health services required?
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39. What are (control) requirements for Health services Information?
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40. How and when will the baselines be defined?
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41. Has a team charter been developed and communicated?
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42. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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43. Are different versions of process maps needed to account for the different types of inputs?
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44. What are the Health services use cases?
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45. Has a project plan, Gantt chart, or similar been developed/completed?
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46. How do you gather Health services requirements?
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47. What is in scope?
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48. What is the context?
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49. Are roles and responsibilities formally defined?
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50. What baselines are required to be defined and managed?
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51. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health services results are met?
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52. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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53. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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54. Scope of sensitive information?
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55. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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56. What Health services requirements should be gathered?
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57. How will the Health services team and the group measure complete success of Health services?
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58. How do you keep key subject matter experts in the loop?
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59. Are task requirements clearly defined?
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60. How do you hand over Health services context?
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61. Is scope creep really all bad news?
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62. Are there external requirements that must be achieved?
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63. What would be the goal or target for a Health services’s improvement team?
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64. Are mental health services a requirement for return to duty?
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65. Do you all define Health services in the same way?
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66. Has the Health services work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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67. Have all of the relationships been defined properly?
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68. Is the team equipped with available and reliable resources?
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69. Is there a Health services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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70. How do you build the right business case?
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71. How do you manage unclear Health services requirements?
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72. Why are you doing Health services and what is the scope?
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73. What sort of initial information to gather?
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74. How can the value of Health services be defined?
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75. Is the Health services scope manageable?
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76. Is the Health services scope complete and appropriately sized?
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77. Are improvement team members fully trained on Health services?
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78. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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79. How are consistent Health services definitions important?
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80. Is there a critical path to deliver Health services results?
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81. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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82. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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83. How do you think the partners involved in Health services would have defined success?
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84. What scope to assess?
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85. What key stakeholder process output measure(s) does Health services leverage and how?
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86. What is a worst-case scenario for losses?
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87. What are the compelling stakeholder reasons for embarking on Health services?
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88. What critical content must be communicated – who, what, when, where, and how?
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89. Who are the Health services improvement team members, including Management Leads and Coaches?
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90. What constraints exist that might impact the team?
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91. If substitutes have been appointed, have they been briefed on the Health services goals and received regular communications as to the progress to date?
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92. What intelligence can you gather?
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93. How often are the team meetings?
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94. Where can you gather more information?
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95. Has everyone on the team, including the team leaders, been properly trained?
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96. How was the ‘as is’ process map developed, reviewed, verified and validated?
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97. How did the Health services manager receive input to the development of a Health services improvement plan and the estimated completion dates/times of each activity?
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98. Are stakeholder processes mapped?
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99. What is in the scope and what is not in scope?
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100. Has a Health services requirement not been met?
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101. Is there a clear Health services case definition?
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102. What knowledge or experience is required?
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103. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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104. Have all basic functions of Health services been defined?
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105. When is the estimated completion date?
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106. Has a high-level ‘as is’ process map been completed, verified and validated?
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107. Are customer(s) identified and segmented according to their different needs and requirements?
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108. What is the worst case scenario?
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109. How have you defined all Health services requirements first?
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110. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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111. What are the tasks and definitions?
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112. What customer feedback methods were used to solicit their input?
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113. What was the context?
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114. Have specific policy objectives been defined?
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115. Is the team sponsored by a champion or stakeholder leader?
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116. What are the dynamics of the communication plan?
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117. Have the customer needs been translated into specific, measurable requirements? How?
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118. Do you have a Health services success story or case study ready to tell and share?
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119. Are there any constraints known that bear on the ability to perform Health services work? How is the team addressing them?
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120. How is the team tracking and documenting its work?
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121. What gets examined?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health services Index at the beginning of the Self-Assessment.
