Читать книгу Quality In Health Care A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you know what you need to know about Quality in Health Care?
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2. Are there Quality in Health Care problems defined?
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3. Who should resolve the Quality in Health Care issues?
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4. What do employees need in the short term?
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5. Which needs are not included or involved?
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6. Will it solve real problems?
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7. Will new equipment/products be required to facilitate Quality in Health Care delivery, for example is new software needed?
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8. How do you take a forward-looking perspective in identifying Quality in Health Care research related to market response and models?
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9. Which issues are too important to ignore?
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10. How are training requirements identified?
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11. Can management personnel recognize the monetary benefit of Quality in Health Care?
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12. Think about the people you identified for your Quality in Health Care project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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13. Will Quality in Health Care deliverables need to be tested and, if so, by whom?
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14. How can auditing be a preventative security measure?
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15. How do you recognize an objection?
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16. Whom do you really need or want to serve?
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17. Who needs what information?
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18. When a Quality in Health Care manager recognizes a problem, what options are available?
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19. What vendors make products that address the Quality in Health Care needs?
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20. Who else hopes to benefit from it?
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21. For your Quality in Health Care project, identify and describe the business environment, is there more than one layer to the business environment?
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22. What problems are you facing and how do you consider Quality in Health Care will circumvent those obstacles?
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23. Are employees recognized for desired behaviors?
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24. Have you identified your Quality in Health Care key performance indicators?
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25. Will a response program recognize when a crisis occurs and provide some level of response?
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26. What is the extent or complexity of the Quality in Health Care problem?
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27. What training and capacity building actions are needed to implement proposed reforms?
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28. What does Quality in Health Care success mean to the stakeholders?
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29. What else needs to be measured?
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30. Which information does the Quality in Health Care business case need to include?
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31. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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32. Why the need?
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33. Are there any revenue recognition issues?
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34. Who needs to know?
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35. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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36. To what extent does each concerned units management team recognize Quality in Health Care as an effective investment?
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37. What is the Quality in Health Care problem definition? What do you need to resolve?
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38. What are the clients issues and concerns?
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39. Do you need different information or graphics?
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40. What would happen if Quality in Health Care weren’t done?
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41. What extra resources will you need?
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42. What are the expected benefits of Quality in Health Care to the stakeholder?
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43. What is the problem and/or vulnerability?
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44. What is the smallest subset of the problem you can usefully solve?
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45. How much are sponsors, customers, partners, stakeholders involved in Quality in Health Care? In other words, what are the risks, if Quality in Health Care does not deliver successfully?
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46. Does your organization need more Quality in Health Care education?
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47. How do you identify the kinds of information that you will need?
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48. Are losses recognized in a timely manner?
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49. What situation(s) led to this Quality in Health Care Self Assessment?
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50. How do you recognize an Quality in Health Care objection?
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51. What is the recognized need?
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52. What Quality in Health Care problem should be solved?
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53. As a sponsor, customer or management, how important is it to meet goals, objectives?
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54. What creative shifts do you need to take?
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55. What are your needs in relation to Quality in Health Care skills, labor, equipment, and markets?
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56. Who defines the rules in relation to any given issue?
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57. Why is this needed?
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58. Did you miss any major Quality in Health Care issues?
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59. Are there any specific expectations or concerns about the Quality in Health Care team, Quality in Health Care itself?
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60. Consider your own Quality in Health Care project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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61. What Quality in Health Care events should you attend?
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62. What needs to be done?
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63. Are problem definition and motivation clearly presented?
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64. Who are your key stakeholders who need to sign off?
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65. Does Quality in Health Care create potential expectations in other areas that need to be recognized and considered?
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66. Do you recognize Quality in Health Care achievements?
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67. To what extent would your organization benefit from being recognized as a award recipient?
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68. Who needs to know about Quality in Health Care?
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69. What prevents you from making the changes you know will make you a more effective Quality in Health Care leader?
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70. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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71. Does the problem have ethical dimensions?
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72. What should be considered when identifying available resources, constraints, and deadlines?
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73. Is the need for organizational change recognized?
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74. What Quality in Health Care coordination do you need?
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75. How are you going to measure success?
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76. What are the stakeholder objectives to be achieved with Quality in Health Care?
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77. Where is training needed?
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78. How do you identify subcontractor relationships?
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79. Are controls defined to recognize and contain problems?
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80. Would you recognize a threat from the inside?
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81. Where do you need to exercise leadership?
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82. How do you assess your Quality in Health Care workforce capability and capacity needs, including skills, competencies, and staffing levels?
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83. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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84. What information do users need?
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85. What activities does the governance board need to consider?
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86. What do you need to start doing?
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87. What is the problem or issue?
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88. What are the timeframes required to resolve each of the issues/problems?
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89. What resources or support might you need?
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90. What Quality in Health Care capabilities do you need?
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91. What are the minority interests and what amount of minority interests can be recognized?
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92. Is it needed?
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93. Is the quality assurance team identified?
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94. How are the Quality in Health Care’s objectives aligned to the group’s overall stakeholder strategy?
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95. Do you need to avoid or amend any Quality in Health Care activities?
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96. How many trainings, in total, are needed?
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97. Do you have/need 24-hour access to key personnel?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Quality in Health Care Index at the beginning of the Self-Assessment.
