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Table of Contents

About The Art of Service8

Included Resources - how to access8

Purpose of this Self-Assessment10

How to use the Self-Assessment11

Organizational Communication Model

Scorecard Example13

Organizational Communication Model

Scorecard14

BEGINNING OF THE

SELF-ASSESSMENT:15

CRITERION #1: RECOGNIZE16

CRITERION #2: DEFINE:28

CRITERION #3: MEASURE:45

CRITERION #4: ANALYZE:60

CRITERION #5: IMPROVE:76

CRITERION #6: CONTROL:92

CRITERION #7: SUSTAIN:105

Organizational Communication Model and Managing Projects, Criteria for Project Managers:130

1.0 Initiating Process Group: Organizational Communication Model131

1.1 Project Charter: Organizational Communication Model133

1.2 Stakeholder Register: Organizational Communication Model135

1.3 Stakeholder Analysis Matrix: Organizational Communication Model136

2.0 Planning Process Group: Organizational Communication Model138

2.1 Project Management Plan: Organizational Communication Model140

2.2 Scope Management Plan: Organizational Communication Model142

2.3 Requirements Management Plan: Organizational Communication Model144

2.4 Requirements Documentation: Organizational Communication Model146

2.5 Requirements Traceability Matrix: Organizational Communication Model148

2.6 Project Scope Statement: Organizational Communication Model150

2.7 Assumption and Constraint Log: Organizational Communication Model152

2.8 Work Breakdown Structure: Organizational Communication Model154

2.9 WBS Dictionary: Organizational Communication Model156

2.10 Schedule Management Plan: Organizational Communication Model159

2.11 Activity List: Organizational Communication Model161

2.12 Activity Attributes: Organizational Communication Model163

2.13 Milestone List: Organizational Communication Model165

2.14 Network Diagram: Organizational Communication Model167

2.15 Activity Resource Requirements: Organizational Communication Model169

2.16 Resource Breakdown Structure: Organizational Communication Model171

2.17 Activity Duration Estimates: Organizational Communication Model173

2.18 Duration Estimating Worksheet: Organizational Communication Model175

2.19 Project Schedule: Organizational Communication Model177

2.20 Cost Management Plan: Organizational Communication Model179

2.21 Activity Cost Estimates: Organizational Communication Model181

2.22 Cost Estimating Worksheet: Organizational Communication Model183

2.23 Cost Baseline: Organizational Communication Model185

2.24 Quality Management Plan: Organizational Communication Model187

2.25 Quality Metrics: Organizational Communication Model189

2.26 Process Improvement Plan: Organizational Communication Model191

2.27 Responsibility Assignment Matrix: Organizational Communication Model193

2.28 Roles and Responsibilities: Organizational Communication Model195

2.29 Human Resource Management Plan: Organizational Communication Model197

2.30 Communications Management Plan: Organizational Communication Model199

2.31 Risk Management Plan: Organizational Communication Model201

2.32 Risk Register: Organizational Communication Model203

2.33 Probability and Impact Assessment: Organizational Communication Model205

2.34 Probability and Impact Matrix: Organizational Communication Model207

2.35 Risk Data Sheet: Organizational Communication Model209

2.36 Procurement Management Plan: Organizational Communication Model211

2.37 Source Selection Criteria: Organizational Communication Model213

2.38 Stakeholder Management Plan: Organizational Communication Model215

2.39 Change Management Plan: Organizational Communication Model217

3.0 Executing Process Group: Organizational Communication Model219

3.1 Team Member Status Report: Organizational Communication Model221

3.2 Change Request: Organizational Communication Model223

3.3 Change Log: Organizational Communication Model225

3.4 Decision Log: Organizational Communication Model227

3.5 Quality Audit: Organizational Communication Model229

3.6 Team Directory: Organizational Communication Model232

3.7 Team Operating Agreement: Organizational Communication Model234

3.8 Team Performance Assessment: Organizational Communication Model236

3.9 Team Member Performance Assessment: Organizational Communication Model238

3.10 Issue Log: Organizational Communication Model240

4.0 Monitoring and Controlling Process Group: Organizational Communication Model242

4.1 Project Performance Report: Organizational Communication Model244

4.2 Variance Analysis: Organizational Communication Model246

4.3 Earned Value Status: Organizational Communication Model248

4.4 Risk Audit: Organizational Communication Model250

4.5 Contractor Status Report: Organizational Communication Model252

4.6 Formal Acceptance: Organizational Communication Model254

5.0 Closing Process Group: Organizational Communication Model256

5.1 Procurement Audit: Organizational Communication Model258

5.2 Contract Close-Out: Organizational Communication Model260

5.3 Project or Phase Close-Out: Organizational Communication Model262

5.4 Lessons Learned: Organizational Communication Model264

Index266

Organizational Communication Model A Complete Guide - 2020 Edition

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