Читать книгу IT As A Service A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

IT As A Service

Scorecard Example12

IT As A Service

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:42

CRITERION #4: ANALYZE:57

CRITERION #5: IMPROVE:73

CRITERION #6: CONTROL:89

CRITERION #7: SUSTAIN:101

IT As A Service and Managing Projects, Criteria for Project Managers:125

1.0 Initiating Process Group: IT As A Service126

1.1 Project Charter: IT As A Service128

1.2 Stakeholder Register: IT As A Service130

1.3 Stakeholder Analysis Matrix: IT As A Service131

2.0 Planning Process Group: IT As A Service133

2.1 Project Management Plan: IT As A Service135

2.2 Scope Management Plan: IT As A Service137

2.3 Requirements Management Plan: IT As A Service139

2.4 Requirements Documentation: IT As A Service141

2.5 Requirements Traceability Matrix: IT As A Service143

2.6 Project Scope Statement: IT As A Service145

2.7 Assumption and Constraint Log: IT As A Service147

2.8 Work Breakdown Structure: IT As A Service149

2.9 WBS Dictionary: IT As A Service151

2.10 Schedule Management Plan: IT As A Service154

2.11 Activity List: IT As A Service156

2.12 Activity Attributes: IT As A Service158

2.13 Milestone List: IT As A Service160

2.14 Network Diagram: IT As A Service162

2.15 Activity Resource Requirements: IT As A Service164

2.16 Resource Breakdown Structure: IT As A Service166

2.17 Activity Duration Estimates: IT As A Service168

2.18 Duration Estimating Worksheet: IT As A Service170

2.19 Project Schedule: IT As A Service172

2.20 Cost Management Plan: IT As A Service174

2.21 Activity Cost Estimates: IT As A Service176

2.22 Cost Estimating Worksheet: IT As A Service178

2.23 Cost Baseline: IT As A Service180

2.24 Quality Management Plan: IT As A Service182

2.25 Quality Metrics: IT As A Service184

2.26 Process Improvement Plan: IT As A Service186

2.27 Responsibility Assignment Matrix: IT As A Service188

2.28 Roles and Responsibilities: IT As A Service190

2.29 Human Resource Management Plan: IT As A Service192

2.30 Communications Management Plan: IT As A Service194

2.31 Risk Management Plan: IT As A Service196

2.32 Risk Register: IT As A Service198

2.33 Probability and Impact Assessment: IT As A Service200

2.34 Probability and Impact Matrix: IT As A Service202

2.35 Risk Data Sheet: IT As A Service204

2.36 Procurement Management Plan: IT As A Service206

2.37 Source Selection Criteria: IT As A Service208

2.38 Stakeholder Management Plan: IT As A Service210

2.39 Change Management Plan: IT As A Service212

3.0 Executing Process Group: IT As A Service214

3.1 Team Member Status Report: IT As A Service216

3.2 Change Request: IT As A Service218

3.3 Change Log: IT As A Service220

3.4 Decision Log: IT As A Service222

3.5 Quality Audit: IT As A Service224

3.6 Team Directory: IT As A Service226

3.7 Team Operating Agreement: IT As A Service228

3.8 Team Performance Assessment: IT As A Service230

3.9 Team Member Performance Assessment: IT As A Service233

3.10 Issue Log: IT As A Service235

4.0 Monitoring and Controlling Process Group: IT As A Service237

4.1 Project Performance Report: IT As A Service239

4.2 Variance Analysis: IT As A Service241

4.3 Earned Value Status: IT As A Service243

4.4 Risk Audit: IT As A Service245

4.5 Contractor Status Report: IT As A Service247

4.6 Formal Acceptance: IT As A Service249

5.0 Closing Process Group: IT As A Service251

5.1 Procurement Audit: IT As A Service253

5.2 Contract Close-Out: IT As A Service255

5.3 Project or Phase Close-Out: IT As A Service257

5.4 Lessons Learned: IT As A Service259

Index261