Читать книгу IT As A Service A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
<--- Score
2. When is/was the IT-as-a-Service start date?
<--- Score
3. How have you defined all IT-as-a-Service requirements first?
<--- Score
4. What is a worst-case scenario for losses?
<--- Score
5. Is it clearly defined in and to your organization what you do?
<--- Score
6. Have the customer needs been translated into specific, measurable requirements? How?
<--- Score
7. How do you think the partners involved in IT-as-a-Service would have defined success?
<--- Score
8. What customer feedback methods were used to solicit their input?
<--- Score
9. Will a IT-as-a-Service production readiness review be required?
<--- Score
10. What is the definition of IT-as-a-Service excellence?
<--- Score
11. Are there any constraints known that bear on the ability to perform IT-as-a-Service work? How is the team addressing them?
<--- Score
12. Are there different segments of customers?
<--- Score
13. What is the scope of the IT-as-a-Service work?
<--- Score
14. What are the requirements for audit information?
<--- Score
15. How will the IT-as-a-Service team and the group measure complete success of IT-as-a-Service?
<--- Score
16. What is the scope?
<--- Score
17. What are (control) requirements for IT-as-a-Service Information?
<--- Score
18. Does the scope remain the same?
<--- Score
19. How are consistent IT-as-a-Service definitions important?
<--- Score
20. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
21. Is data collected and displayed to better understand customer(s) critical needs and requirements.
<--- Score
22. How do you build the right business case?
<--- Score
23. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
<--- Score
24. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
<--- Score
25. What gets examined?
<--- Score
26. What information should you gather?
<--- Score
27. Have all basic functions of IT-as-a-Service been defined?
<--- Score
28. Has/have the customer(s) been identified?
<--- Score
29. What would be the goal or target for a IT-as-a-Service’s improvement team?
<--- Score
30. What are the record-keeping requirements of IT-as-a-Service activities?
<--- Score
31. What critical content must be communicated – who, what, when, where, and how?
<--- Score
32. What IT-as-a-Service requirements should be gathered?
<--- Score
33. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
<--- Score
34. What system do you use for gathering IT-as-a-Service information?
<--- Score
35. Is the IT-as-a-Service scope complete and appropriately sized?
<--- Score
36. How will variation in the actual durations of each activity be dealt with to ensure that the expected IT-as-a-Service results are met?
<--- Score
37. Has a project plan, Gantt chart, or similar been developed/completed?
<--- Score
38. Is there a clear IT-as-a-Service case definition?
<--- Score
39. Are resources adequate for the scope?
<--- Score
40. What is out-of-scope initially?
<--- Score
41. Is IT-as-a-Service currently on schedule according to the plan?
<--- Score
42. How do you keep key subject matter experts in the loop?
<--- Score
43. When is the estimated completion date?
<--- Score
44. How can the value of IT-as-a-Service be defined?
<--- Score
45. What key stakeholder process output measure(s) does IT-as-a-Service leverage and how?
<--- Score
46. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
<--- Score
47. What information do you gather?
<--- Score
48. Have all of the relationships been defined properly?
<--- Score
49. Is IT-as-a-Service linked to key stakeholder goals and objectives?
<--- Score
50. Is there a IT-as-a-Service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
<--- Score
51. What are the IT-as-a-Service tasks and definitions?
<--- Score
52. The political context: who holds power?
<--- Score
53. Who approved the IT-as-a-Service scope?
<--- Score
54. How do you gather requirements?
<--- Score
55. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
<--- Score
56. How would you define the culture at your organization, how susceptible is it to IT-as-a-Service changes?
<--- Score
57. Is there any additional IT-as-a-Service definition of success?
<--- Score
58. How did the IT-as-a-Service manager receive input to the development of a IT-as-a-Service improvement plan and the estimated completion dates/times of each activity?
<--- Score
59. Are all requirements met?
<--- Score
60. What IT-as-a-Service services do you require?
<--- Score
61. Are roles and responsibilities formally defined?
<--- Score
62. How do you gather the stories?
<--- Score
63. Do you have organizational privacy requirements?
<--- Score
64. What is in the scope and what is not in scope?
<--- Score
65. How does the IT-as-a-Service manager ensure against scope creep?
<--- Score
66. Is IT-as-a-Service required?
<--- Score
67. If substitutes have been appointed, have they been briefed on the IT-as-a-Service goals and received regular communications as to the progress to date?
<--- Score
68. Has the direction changed at all during the course of IT-as-a-Service? If so, when did it change and why?
<--- Score
69. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
<--- Score
70. What defines best in class?
<--- Score
71. Is the team equipped with available and reliable resources?
<--- Score
72. What are the tasks and definitions?
<--- Score
73. Who is gathering information?
<--- Score
74. How was the ‘as is’ process map developed, reviewed, verified and validated?
<--- Score
75. What are the compelling stakeholder reasons for embarking on IT-as-a-Service?
<--- Score
76. What is the scope of the IT-as-a-Service effort?
<--- Score
77. What sources do you use to gather information for a IT-as-a-Service study?
<--- Score
78. What is the scope of IT-as-a-Service?
<--- Score
79. When are meeting minutes sent out? Who is on the distribution list?
<--- Score
80. Has a team charter been developed and communicated?
<--- Score
81. What constraints exist that might impact the team?
<--- Score
82. Have specific policy objectives been defined?
<--- Score
83. How often are the team meetings?
<--- Score
84. How do you hand over IT-as-a-Service context?
<--- Score
85. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
<--- Score
86. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
<--- Score
87. Does the team have regular meetings?
<--- Score
88. How do you catch IT-as-a-Service definition inconsistencies?
<--- Score
89. Are task requirements clearly defined?
<--- Score
90. What baselines are required to be defined and managed?
<--- Score
91. Who are the IT-as-a-Service improvement team members, including Management Leads and Coaches?
<--- Score
92. What knowledge or experience is required?
<--- Score
93. What are the IT-as-a-Service use cases?
<--- Score
94. In what way can you redefine the criteria of choice clients have in your category in your favor?
<--- Score
95. What sort of initial information to gather?
<--- Score
96. Why are you doing IT-as-a-Service and what is the scope?
<--- Score
97. Scope of sensitive information?
<--- Score
98. Are accountability and ownership for IT-as-a-Service clearly defined?
<--- Score
99. Do you all define IT-as-a-Service in the same way?
<--- Score
100. Where can you gather more information?
<--- Score
101. Is special IT-as-a-Service user knowledge required?
<--- Score
102. Are the IT-as-a-Service requirements testable?
<--- Score
103. What intelligence can you gather?
<--- Score
104. Are audit criteria, scope, frequency and methods defined?
<--- Score
105. Are different versions of process maps needed to account for the different types of inputs?
<--- Score
106. What is in scope?
<--- Score
107. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
<--- Score
108. What are the dynamics of the communication plan?
<--- Score
109. Has a IT-as-a-Service requirement not been met?
<--- Score
110. Has everyone on the team, including the team leaders, been properly trained?
<--- Score
111. What are the rough order estimates on cost savings/opportunities that IT-as-a-Service brings?
<--- Score
112. Has the IT-as-a-Service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
<--- Score
113. Has a high-level ‘as is’ process map been completed, verified and validated?
<--- Score
114. Is the IT-as-a-Service scope manageable?
<--- Score
115. How would you define IT-as-a-Service leadership?
<--- Score
116. Is there a critical path to deliver IT-as-a-Service results?
<--- Score
117. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
<--- Score
118. Who is gathering IT-as-a-Service information?
<--- Score
119. Is the scope of IT-as-a-Service defined?
<--- Score
120. How do you gather IT-as-a-Service requirements?
<--- Score
121. What are the core elements of the IT-as-a-Service business case?
<--- Score
122. Are the IT-as-a-Service requirements complete?
<--- Score
123. How do you manage changes in IT-as-a-Service requirements?
<--- Score
124. Who defines (or who defined) the rules and roles?
<--- Score
125. What is the definition of success?
<--- Score
126. Do you have a IT-as-a-Service success story or case study ready to tell and share?
<--- Score
127. What scope to assess?
<--- Score
128. Are approval levels defined for contracts and supplements to contracts?
<--- Score
129. How do you manage unclear IT-as-a-Service requirements?
<--- Score
130. How is the team tracking and documenting its work?
<--- Score
131. Is the work to date meeting requirements?
<--- Score
132. Are required metrics defined, what are they?
<--- Score
133. Are customer(s) identified and segmented according to their different needs and requirements?
<--- Score
134. What is the context?
<--- Score
135. Is scope creep really all bad news?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the IT-as-a-Service Index at the beginning of the Self-Assessment.
