Читать книгу IT As A Service A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7

CRITERION #1: RECOGNIZE

INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. Do you have/need 24-hour access to key personnel?

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2. What does IT-as-a-Service success mean to the stakeholders?

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3. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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4. How do you identify subcontractor relationships?

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5. What IT-as-a-Service coordination do you need?

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6. What creative shifts do you need to take?

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7. What IT-as-a-Service capabilities do you need?

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8. Is the quality assurance team identified?

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9. Are there IT-as-a-Service problems defined?

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10. How does it fit into your organizational needs and tasks?

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11. Does the problem have ethical dimensions?

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12. Who needs what information?

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13. What are the clients issues and concerns?

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14. What extra resources will you need?

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15. Where do you need to exercise leadership?

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16. What IT-as-a-Service events should you attend?

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17. Why the need?

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18. Are losses recognized in a timely manner?

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19. How do you identify the kinds of information that you will need?

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20. What needs to stay?

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21. What is the IT-as-a-Service problem definition? What do you need to resolve?

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22. How do you take a forward-looking perspective in identifying IT-as-a-Service research related to market response and models?

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23. Is the need for organizational change recognized?

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24. Which issues are too important to ignore?

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25. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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26. Does your organization need more IT-as-a-Service education?

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27. Are there any revenue recognition issues?

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28. What resources or support might you need?

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29. To what extent does each concerned units management team recognize IT-as-a-Service as an effective investment?

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30. Did you miss any major IT-as-a-Service issues?

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31. What vendors make products that address the IT-as-a-Service needs?

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32. How much are sponsors, customers, partners, stakeholders involved in IT-as-a-Service? In other words, what are the risks, if IT-as-a-Service does not deliver successfully?

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33. What IT-as-a-Service problem should be solved?

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34. How do you recognize an IT-as-a-Service objection?

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35. Do you know what you need to know about IT-as-a-Service?

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36. How do you recognize an objection?

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37. How many trainings, in total, are needed?

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38. What should be considered when identifying available resources, constraints, and deadlines?

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39. Who defines the rules in relation to any given issue?

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40. What are the IT-as-a-Service resources needed?

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41. What situation(s) led to this IT-as-a-Service Self Assessment?

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42. Have you identified your IT-as-a-Service key performance indicators?

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43. What do employees need in the short term?

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44. Where is training needed?

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45. Do you recognize IT-as-a-Service achievements?

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46. Who should resolve the IT-as-a-Service issues?

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47. What would happen if IT-as-a-Service weren’t done?

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48. What is the problem and/or vulnerability?

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49. What tools and technologies are needed for a custom IT-as-a-Service project?

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50. When a IT-as-a-Service manager recognizes a problem, what options are available?

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51. Do you need different information or graphics?

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52. Are problem definition and motivation clearly presented?

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53. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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54. What information do users need?

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55. What are the stakeholder objectives to be achieved with IT-as-a-Service?

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56. What are the expected benefits of IT-as-a-Service to the stakeholder?

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57. Who needs to know?

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58. What problems are you facing and how do you consider IT-as-a-Service will circumvent those obstacles?

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59. What activities does the governance board need to consider?

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60. Consider your own IT-as-a-Service project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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61. Will it solve real problems?

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62. What is the problem or issue?

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63. Are controls defined to recognize and contain problems?

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64. For your IT-as-a-Service project, identify and describe the business environment, is there more than one layer to the business environment?

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65. How are you going to measure success?

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66. Who are your key stakeholders who need to sign off?

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67. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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68. Whom do you really need or want to serve?

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69. What needs to be done?

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70. What do you need to start doing?

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71. How do you assess your IT-as-a-Service workforce capability and capacity needs, including skills, competencies, and staffing levels?

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72. As a sponsor, customer or management, how important is it to meet goals, objectives?

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73. Are there regulatory / compliance issues?

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74. Which information does the IT-as-a-Service business case need to include?

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75. What is the extent or complexity of the IT-as-a-Service problem?

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76. Think about the people you identified for your IT-as-a-Service project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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77. Is it needed?

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78. Are there any specific expectations or concerns about the IT-as-a-Service team, IT-as-a-Service itself?

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79. What is the recognized need?

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80. What are your needs in relation to IT-as-a-Service skills, labor, equipment, and markets?

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81. Are employees recognized for desired behaviors?

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82. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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83. How are training requirements identified?

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84. How are the IT-as-a-Service’s objectives aligned to the group’s overall stakeholder strategy?

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85. What prevents you from making the changes you know will make you a more effective IT-as-a-Service leader?

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86. What are the minority interests and what amount of minority interests can be recognized?

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87. How can auditing be a preventative security measure?

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88. Who needs to know about IT-as-a-Service?

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89. Who else hopes to benefit from it?

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90. Who needs budgets?

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91. Are there recognized IT-as-a-Service problems?

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92. What else needs to be measured?

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93. Do you need to avoid or amend any IT-as-a-Service activities?

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94. Will a response program recognize when a crisis occurs and provide some level of response?

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95. What are the timeframes required to resolve each of the issues/problems?

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96. What training and capacity building actions are needed to implement proposed reforms?

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97. To what extent would your organization benefit from being recognized as a award recipient?

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98. Would you recognize a threat from the inside?

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99. Will new equipment/products be required to facilitate IT-as-a-Service delivery, for example is new software needed?

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100. Will IT-as-a-Service deliverables need to be tested and, if so, by whom?

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Add up total points for this section: _____ = Total points for this section

Divided by: ______ (number of statements answered) = ______ Average score for this section

Transfer your score to the IT-as-a-Service Index at the beginning of the Self-Assessment.