Читать книгу IT As A Service A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 9

CRITERION #3: MEASURE:

INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. How will measures be used to manage and adapt?

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2. Are supply costs steady or fluctuating?

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3. Was a business case (cost/benefit) developed?

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4. Who pays the cost?

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5. Does a IT-as-a-Service quantification method exist?

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6. What disadvantage does this cause for the user?

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7. Are you aware of what could cause a problem?

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8. How will you measure success?

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9. What is measured? Why?

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10. Did you tackle the cause or the symptom?

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11. Who is involved in verifying compliance?

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12. What is the IT-as-a-Service business impact?

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13. Are the measurements objective?

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14. When are costs are incurred?

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15. Which measures and indicators matter?

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16. Are actual costs in line with budgeted costs?

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17. How will you measure your IT-as-a-Service effectiveness?

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18. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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19. What do you measure and why?

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20. What users will be impacted?

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21. How do you measure efficient delivery of IT-as-a-Service services?

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22. What does your operating model cost?

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23. What drives O&M cost?

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24. Which IT-as-a-Service impacts are significant?

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25. Has a cost center been established?

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26. What are allowable costs?

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27. Why a IT-as-a-Service focus?

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28. What does a Test Case verify?

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29. What causes extra work or rework?

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30. What causes mismanagement?

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31. How will costs be allocated?

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32. What are your primary costs, revenues, assets?

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33. How do you verify IT-as-a-Service completeness and accuracy?

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34. What are the costs of delaying IT-as-a-Service action?

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35. Is the solution cost-effective?

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36. Are you taking your company in the direction of better and revenue or cheaper and cost?

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37. How do you prevent mis-estimating cost?

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38. What causes investor action?

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39. How is progress measured?

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40. What do people want to verify?

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41. Does management have the right priorities among projects?

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42. How will your organization measure success?

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43. Do you have a flow diagram of what happens?

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44. How much does it cost?

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45. Does the IT-as-a-Service task fit the client’s priorities?

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46. Are there measurements based on task performance?

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47. When a disaster occurs, who gets priority?

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48. Who should receive measurement reports?

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49. What are the types and number of measures to use?

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50. What relevant entities could be measured?

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51. At what cost?

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52. Why do the measurements/indicators matter?

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53. What are the costs of reform?

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54. How frequently do you track IT-as-a-Service measures?

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55. How is performance measured?

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56. Are missed IT-as-a-Service opportunities costing your organization money?

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57. What causes innovation to fail or succeed in your organization?

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58. How do you verify your resources?

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59. What are you verifying?

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60. What tests verify requirements?

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61. What harm might be caused?

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62. When should you bother with diagrams?

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63. The approach of traditional IT-as-a-Service works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?

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64. What are the uncertainties surrounding estimates of impact?

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65. Are the IT-as-a-Service benefits worth its costs?

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66. How is the value delivered by IT-as-a-Service being measured?

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67. Are IT-as-a-Service vulnerabilities categorized and prioritized?

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68. How can you reduce the costs of obtaining inputs?

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69. How do you aggregate measures across priorities?

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70. What are the costs?

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71. How can a IT-as-a-Service test verify your ideas or assumptions?

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72. Do the benefits outweigh the costs?

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73. What are your key IT-as-a-Service organizational performance measures, including key short and longer-term financial measures?

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74. How do you focus on what is right -not who is right?

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75. Among the IT-as-a-Service product and service cost to be estimated, which is considered hardest to estimate?

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76. Have you included everything in your IT-as-a-Service cost models?

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77. What methods are feasible and acceptable to estimate the impact of reforms?

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78. Which costs should be taken into account?

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79. How do you verify and develop ideas and innovations?

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80. How to cause the change?

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81. How are you verifying it?

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82. What are the current costs of the IT-as-a-Service process?

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83. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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84. What would be a real cause for concern?

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85. Are you able to realize any cost savings?

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86. What is the root cause(s) of the problem?

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87. How can you manage cost down?

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88. How can you measure the performance?

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89. What are the IT-as-a-Service key cost drivers?

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90. Do you have an issue in getting priority?

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91. How do you measure lifecycle phases?

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92. Do you have any cost IT-as-a-Service limitation requirements?

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93. What are your operating costs?

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94. What are hidden IT-as-a-Service quality costs?

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95. Where is it measured?

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96. What is your IT-as-a-Service quality cost segregation study?

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97. What measurements are being captured?

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98. How do you verify if IT-as-a-Service is built right?

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99. What could cause you to change course?

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100. What does verifying compliance entail?

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101. How frequently do you verify your IT-as-a-Service strategy?

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102. Why do you expend time and effort to implement measurement, for whom?

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103. How are costs allocated?

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104. How do your measurements capture actionable IT-as-a-Service information for use in exceeding your customers expectations and securing your customers engagement?

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105. What happens if cost savings do not materialize?

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106. How will effects be measured?

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107. What potential environmental factors impact the IT-as-a-Service effort?

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108. Have design-to-cost goals been established?

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109. What would it cost to replace your technology?

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110. How do you measure success?

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111. Are the units of measure consistent?

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112. How will success or failure be measured?

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113. What details are required of the IT-as-a-Service cost structure?

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114. Do you aggressively reward and promote the people who have the biggest impact on creating excellent IT-as-a-Service services/products?

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115. Where is the cost?

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116. Do you verify that corrective actions were taken?

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117. Are there competing IT-as-a-Service priorities?

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118. How long to keep data and how to manage retention costs?

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119. What is an unallowable cost?

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120. How do you verify performance?

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121. What are the operational costs after IT-as-a-Service deployment?

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122. How can you reduce costs?

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123. How sensitive must the IT-as-a-Service strategy be to cost?

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124. What are the strategic priorities for this year?

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125. What is the total fixed cost?

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126. How do you quantify and qualify impacts?

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127. Is there an opportunity to verify requirements?

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128. How do you verify the IT-as-a-Service requirements quality?

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129. Are indirect costs charged to the IT-as-a-Service program?

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130. Is the cost worth the IT-as-a-Service effort ?

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131. What can be used to verify compliance?

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132. What are the IT-as-a-Service investment costs?

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133. How do you stay flexible and focused to recognize larger IT-as-a-Service results?

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134. What is the total cost related to deploying IT-as-a-Service, including any consulting or professional services?