Читать книгу Self Service A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Self Service

Scorecard Example12

Self Service

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:23

CRITERION #3: MEASURE:34

CRITERION #4: ANALYZE:46

CRITERION #5: IMPROVE:60

CRITERION #6: CONTROL:73

CRITERION #7: SUSTAIN:81

Self Service and Managing Projects, Criteria for Project Managers:119

1.0 Initiating Process Group: Self Service120

1.1 Project Charter: Self Service122

1.2 Stakeholder Register: Self Service124

1.3 Stakeholder Analysis Matrix: Self Service125

2.0 Planning Process Group: Self Service127

2.1 Project Management Plan: Self Service129

2.2 Scope Management Plan: Self Service131

2.3 Requirements Management Plan: Self Service133

2.4 Requirements Documentation: Self Service135

2.5 Requirements Traceability Matrix: Self Service137

2.6 Project Scope Statement: Self Service139

2.7 Assumption and Constraint Log: Self Service141

2.8 Work Breakdown Structure: Self Service143

2.9 WBS Dictionary: Self Service145

2.10 Schedule Management Plan: Self Service147

2.11 Activity List: Self Service149

2.12 Activity Attributes: Self Service151

2.13 Milestone List: Self Service153

2.14 Network Diagram: Self Service155

2.15 Activity Resource Requirements: Self Service157

2.16 Resource Breakdown Structure: Self Service158

2.17 Activity Duration Estimates: Self Service160

2.18 Duration Estimating Worksheet: Self Service162

2.19 Project Schedule: Self Service164

2.20 Cost Management Plan: Self Service166

2.21 Activity Cost Estimates: Self Service168

2.22 Cost Estimating Worksheet: Self Service170

2.23 Cost Baseline: Self Service172

2.24 Quality Management Plan: Self Service174

2.25 Quality Metrics: Self Service176

2.26 Process Improvement Plan: Self Service178

2.27 Responsibility Assignment Matrix: Self Service180

2.28 Roles and Responsibilities: Self Service182

2.29 Human Resource Management Plan: Self Service184

2.30 Communications Management Plan: Self Service186

2.31 Risk Management Plan: Self Service188

2.32 Risk Register: Self Service190

2.33 Probability and Impact Assessment: Self Service192

2.34 Probability and Impact Matrix: Self Service194

2.35 Risk Data Sheet: Self Service196

2.36 Procurement Management Plan: Self Service198

2.37 Source Selection Criteria: Self Service200

2.38 Stakeholder Management Plan: Self Service202

2.39 Change Management Plan: Self Service204

3.0 Executing Process Group: Self Service206

3.1 Team Member Status Report: Self Service208

3.2 Change Request: Self Service210

3.3 Change Log: Self Service212

3.4 Decision Log: Self Service214

3.5 Quality Audit: Self Service216

3.6 Team Directory: Self Service218

3.7 Team Operating Agreement: Self Service220

3.8 Team Performance Assessment: Self Service222

3.9 Team Member Performance Assessment: Self Service225

3.10 Issue Log: Self Service227

4.0 Monitoring and Controlling Process Group: Self Service229

4.1 Project Performance Report: Self Service231

4.2 Variance Analysis: Self Service233

4.3 Earned Value Status: Self Service235

4.4 Risk Audit: Self Service237

4.5 Contractor Status Report: Self Service239

4.6 Formal Acceptance: Self Service241

5.0 Closing Process Group: Self Service243

5.1 Procurement Audit: Self Service245

5.2 Contract Close-Out: Self Service247

5.3 Project or Phase Close-Out: Self Service249

5.4 Lessons Learned: Self Service251

Index253