Читать книгу Critical Incident Response Team A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service8

Included Resources - how to access8

Purpose of this Self-Assessment10

How to use the Self-Assessment11

Critical Incident Response Team

Scorecard Example13

Critical Incident Response Team

Scorecard14

BEGINNING OF THE

SELF-ASSESSMENT:15

CRITERION #1: RECOGNIZE16

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:44

CRITERION #4: ANALYZE:59

CRITERION #5: IMPROVE:75

CRITERION #6: CONTROL:91

CRITERION #7: SUSTAIN:104

Critical Incident Response Team and Managing Projects, Criteria for Project Managers:129

1.0 Initiating Process Group: Critical Incident Response Team130

1.1 Project Charter: Critical Incident Response Team132

1.2 Stakeholder Register: Critical Incident Response Team134

1.3 Stakeholder Analysis Matrix: Critical Incident Response Team135

2.0 Planning Process Group: Critical Incident Response Team137

2.1 Project Management Plan: Critical Incident Response Team139

2.2 Scope Management Plan: Critical Incident Response Team141

2.3 Requirements Management Plan: Critical Incident Response Team143

2.4 Requirements Documentation: Critical Incident Response Team145

2.5 Requirements Traceability Matrix: Critical Incident Response Team147

2.6 Project Scope Statement: Critical Incident Response Team149

2.7 Assumption and Constraint Log: Critical Incident Response Team151

2.8 Work Breakdown Structure: Critical Incident Response Team153

2.9 WBS Dictionary: Critical Incident Response Team155

2.10 Schedule Management Plan: Critical Incident Response Team158

2.11 Activity List: Critical Incident Response Team160

2.12 Activity Attributes: Critical Incident Response Team162

2.13 Milestone List: Critical Incident Response Team164

2.14 Network Diagram: Critical Incident Response Team166

2.15 Activity Resource Requirements: Critical Incident Response Team168

2.16 Resource Breakdown Structure: Critical Incident Response Team170

2.17 Activity Duration Estimates: Critical Incident Response Team172

2.18 Duration Estimating Worksheet: Critical Incident Response Team174

2.19 Project Schedule: Critical Incident Response Team176

2.20 Cost Management Plan: Critical Incident Response Team178

2.21 Activity Cost Estimates: Critical Incident Response Team180

2.22 Cost Estimating Worksheet: Critical Incident Response Team182

2.23 Cost Baseline: Critical Incident Response Team184

2.24 Quality Management Plan: Critical Incident Response Team186

2.25 Quality Metrics: Critical Incident Response Team188

2.26 Process Improvement Plan: Critical Incident Response Team190

2.27 Responsibility Assignment Matrix: Critical Incident Response Team192

2.28 Roles and Responsibilities: Critical Incident Response Team194

2.29 Human Resource Management Plan: Critical Incident Response Team196

2.30 Communications Management Plan: Critical Incident Response Team198

2.31 Risk Management Plan: Critical Incident Response Team200

2.32 Risk Register: Critical Incident Response Team202

2.33 Probability and Impact Assessment: Critical Incident Response Team204

2.34 Probability and Impact Matrix: Critical Incident Response Team206

2.35 Risk Data Sheet: Critical Incident Response Team208

2.36 Procurement Management Plan: Critical Incident Response Team210

2.37 Source Selection Criteria: Critical Incident Response Team212

2.38 Stakeholder Management Plan: Critical Incident Response Team214

2.39 Change Management Plan: Critical Incident Response Team216

3.0 Executing Process Group: Critical Incident Response Team218

3.1 Team Member Status Report: Critical Incident Response Team220

3.2 Change Request: Critical Incident Response Team222

3.3 Change Log: Critical Incident Response Team224

3.4 Decision Log: Critical Incident Response Team226

3.5 Quality Audit: Critical Incident Response Team228

3.6 Team Directory: Critical Incident Response Team231

3.7 Team Operating Agreement: Critical Incident Response Team233

3.8 Team Performance Assessment: Critical Incident Response Team235

3.9 Team Member Performance Assessment: Critical Incident Response Team237

3.10 Issue Log: Critical Incident Response Team239

4.0 Monitoring and Controlling Process Group: Critical Incident Response Team241

4.1 Project Performance Report: Critical Incident Response Team243

4.2 Variance Analysis: Critical Incident Response Team245

4.3 Earned Value Status: Critical Incident Response Team247

4.4 Risk Audit: Critical Incident Response Team249

4.5 Contractor Status Report: Critical Incident Response Team251

4.6 Formal Acceptance: Critical Incident Response Team253

5.0 Closing Process Group: Critical Incident Response Team255

5.1 Procurement Audit: Critical Incident Response Team257

5.2 Contract Close-Out: Critical Incident Response Team259

5.3 Project or Phase Close-Out: Critical Incident Response Team261

5.4 Lessons Learned: Critical Incident Response Team263

Index265