Читать книгу Critical Incident Response Team A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Which needs are not included or involved?
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2. What creative shifts do you need to take?
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3. What Critical Incident Response Team capabilities do you need?
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4. Does the problem have ethical dimensions?
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5. Are there any specific expectations or concerns about the Critical Incident Response Team team, Critical Incident Response Team itself?
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6. What needs to be done?
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7. How are you going to measure success?
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8. What activities does the governance board need to consider?
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9. For your Critical Incident Response Team project, identify and describe the business environment, is there more than one layer to the business environment?
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10. How do you identify subcontractor relationships?
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11. What are the minority interests and what amount of minority interests can be recognized?
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12. Who defines the rules in relation to any given issue?
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13. How does it fit into your organizational needs and tasks?
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14. When a Critical Incident Response Team manager recognizes a problem, what options are available?
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15. How can auditing be a preventative security measure?
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16. What are the Critical Incident Response Team resources needed?
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17. Will a response program recognize when a crisis occurs and provide some level of response?
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18. Have you identified your Critical Incident Response Team key performance indicators?
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19. What do employees need in the short term?
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20. Where is training needed?
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21. What else needs to be measured?
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22. How do you assess your Critical Incident Response Team workforce capability and capacity needs, including skills, competencies, and staffing levels?
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23. Who are your key stakeholders who need to sign off?
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24. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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25. How do you identify the kinds of information that you will need?
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26. Whom do you really need or want to serve?
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27. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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28. Are there recognized Critical Incident Response Team problems?
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29. Who else hopes to benefit from it?
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30. Do you have/need 24-hour access to key personnel?
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31. What would happen if Critical Incident Response Team weren’t done?
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32. What are your needs in relation to Critical Incident Response Team skills, labor, equipment, and markets?
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33. How many trainings, in total, are needed?
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34. Will it solve real problems?
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35. Are there any revenue recognition issues?
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36. What are the stakeholder objectives to be achieved with Critical Incident Response Team?
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37. Do you know what you need to know about Critical Incident Response Team?
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38. What tools and technologies are needed for a custom Critical Incident Response Team project?
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39. What are the clients issues and concerns?
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40. Consider your own Critical Incident Response Team project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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41. What information do users need?
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42. How do you recognize an objection?
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43. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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44. Where do you need to exercise leadership?
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45. Who needs to know?
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46. Who needs to know about Critical Incident Response Team?
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47. How much are sponsors, customers, partners, stakeholders involved in Critical Incident Response Team? In other words, what are the risks, if Critical Incident Response Team does not deliver successfully?
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48. What do you need to start doing?
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49. What is the problem and/or vulnerability?
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50. What resources or support might you need?
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51. Will Critical Incident Response Team deliverables need to be tested and, if so, by whom?
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52. What should be considered when identifying available resources, constraints, and deadlines?
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53. Think about the people you identified for your Critical Incident Response Team project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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54. What is the problem or issue?
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55. Is the need for organizational change recognized?
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56. Do you recognize Critical Incident Response Team achievements?
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57. What is the extent or complexity of the Critical Incident Response Team problem?
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58. What is the smallest subset of the problem you can usefully solve?
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59. Who should resolve the Critical Incident Response Team issues?
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60. Are controls defined to recognize and contain problems?
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61. Does your organization need more Critical Incident Response Team education?
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62. What needs to stay?
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63. What vendors make products that address the Critical Incident Response Team needs?
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64. To what extent would your organization benefit from being recognized as a award recipient?
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65. Is the quality assurance team identified?
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66. Who needs what information?
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67. Which issues are too important to ignore?
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68. Are problem definition and motivation clearly presented?
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69. Are there regulatory / compliance issues?
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70. What Critical Incident Response Team coordination do you need?
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71. Do you need to avoid or amend any Critical Incident Response Team activities?
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72. What are the expected benefits of Critical Incident Response Team to the stakeholder?
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73. What is the Critical Incident Response Team problem definition? What do you need to resolve?
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74. As a sponsor, customer or management, how important is it to meet goals, objectives?
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75. What problems are you facing and how do you consider Critical Incident Response Team will circumvent those obstacles?
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76. How are the Critical Incident Response Team’s objectives aligned to the group’s overall stakeholder strategy?
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77. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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78. Is it needed?
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79. Does Critical Incident Response Team create potential expectations in other areas that need to be recognized and considered?
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80. Can management personnel recognize the monetary benefit of Critical Incident Response Team?
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81. What extra resources will you need?
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82. Are losses recognized in a timely manner?
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83. Are employees recognized for desired behaviors?
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84. Would you recognize a threat from the inside?
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85. Why the need?
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86. Who needs budgets?
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87. What Critical Incident Response Team problem should be solved?
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88. Are there Critical Incident Response Team problems defined?
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89. How do you take a forward-looking perspective in identifying Critical Incident Response Team research related to market response and models?
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90. What does Critical Incident Response Team success mean to the stakeholders?
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91. What situation(s) led to this Critical Incident Response Team Self Assessment?
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92. To what extent does each concerned units management team recognize Critical Incident Response Team as an effective investment?
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93. What are the timeframes required to resolve each of the issues/problems?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Critical Incident Response Team Index at the beginning of the Self-Assessment.
