Читать книгу Critical Incident Response Team A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is there a critical path to deliver Critical Incident Response Team results?
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2. How do you catch Critical Incident Response Team definition inconsistencies?
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3. Has your scope been defined?
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4. What is a worst-case scenario for losses?
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5. Is there any additional Critical Incident Response Team definition of success?
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6. What was the context?
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7. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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8. Is Critical Incident Response Team currently on schedule according to the plan?
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9. Are the Critical Incident Response Team requirements testable?
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10. What is the worst case scenario?
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11. In what way can you redefine the criteria of choice clients have in your category in your favor?
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12. Has a Critical Incident Response Team requirement not been met?
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13. Is it clearly defined in and to your organization what you do?
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14. What are the tasks and definitions?
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15. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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16. What are the record-keeping requirements of Critical Incident Response Team activities?
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17. What Critical Incident Response Team requirements should be gathered?
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18. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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19. Has the Critical Incident Response Team work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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20. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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21. What is the scope of the Critical Incident Response Team work?
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22. What customer feedback methods were used to solicit their input?
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23. How would you define the culture at your organization, how susceptible is it to Critical Incident Response Team changes?
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24. What is the definition of Critical Incident Response Team excellence?
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25. What sort of initial information to gather?
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26. What knowledge or experience is required?
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27. How have you defined all Critical Incident Response Team requirements first?
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28. How and when will the baselines be defined?
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29. What gets examined?
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30. Are the Critical Incident Response Team requirements complete?
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31. What are the requirements for audit information?
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32. How do you manage changes in Critical Incident Response Team requirements?
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33. What are the Critical Incident Response Team tasks and definitions?
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34. How do you gather Critical Incident Response Team requirements?
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35. How would you define Critical Incident Response Team leadership?
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36. Are there any constraints known that bear on the ability to perform Critical Incident Response Team work? How is the team addressing them?
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37. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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38. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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39. Who is gathering information?
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40. Does the team have regular meetings?
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41. Are all requirements met?
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42. Have all of the relationships been defined properly?
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43. What is out-of-scope initially?
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44. Does the scope remain the same?
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45. If substitutes have been appointed, have they been briefed on the Critical Incident Response Team goals and received regular communications as to the progress to date?
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46. How do you think the partners involved in Critical Incident Response Team would have defined success?
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47. When is the estimated completion date?
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48. What information should you gather?
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49. Has/have the customer(s) been identified?
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50. What happens if Critical Incident Response Team’s scope changes?
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51. Do you have a Critical Incident Response Team success story or case study ready to tell and share?
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52. Is the Critical Incident Response Team scope complete and appropriately sized?
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53. Do you all define Critical Incident Response Team in the same way?
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54. Who are the Critical Incident Response Team improvement team members, including Management Leads and Coaches?
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55. Is the scope of Critical Incident Response Team defined?
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56. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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57. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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58. Is the Critical Incident Response Team scope manageable?
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59. Are task requirements clearly defined?
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60. What key stakeholder process output measure(s) does Critical Incident Response Team leverage and how?
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61. What is the scope of the Critical Incident Response Team effort?
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62. How did the Critical Incident Response Team manager receive input to the development of a Critical Incident Response Team improvement plan and the estimated completion dates/times of each activity?
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63. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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64. What Critical Incident Response Team services do you require?
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65. Do you have organizational privacy requirements?
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66. What is the scope of Critical Incident Response Team?
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67. How do you manage scope?
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68. Has everyone on the team, including the team leaders, been properly trained?
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69. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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70. How does the Critical Incident Response Team manager ensure against scope creep?
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71. Has the direction changed at all during the course of Critical Incident Response Team? If so, when did it change and why?
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72. What is the definition of success?
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73. What baselines are required to be defined and managed?
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74. How do you hand over Critical Incident Response Team context?
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75. Are approval levels defined for contracts and supplements to contracts?
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76. What constraints exist that might impact the team?
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77. How do you gather the stories?
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78. What is in the scope and what is not in scope?
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79. Have specific policy objectives been defined?
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80. How was the ‘as is’ process map developed, reviewed, verified and validated?
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81. How do you manage unclear Critical Incident Response Team requirements?
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82. How will the Critical Incident Response Team team and the group measure complete success of Critical Incident Response Team?
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83. Has a high-level ‘as is’ process map been completed, verified and validated?
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84. When are meeting minutes sent out? Who is on the distribution list?
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85. Are improvement team members fully trained on Critical Incident Response Team?
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86. What are the Critical Incident Response Team use cases?
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87. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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88. Will team members regularly document their Critical Incident Response Team work?
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89. Are required metrics defined, what are they?
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90. What is in scope?
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91. Why are you doing Critical Incident Response Team and what is the scope?
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92. What scope to assess?
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93. What scope do you want your strategy to cover?
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94. Is full participation by members in regularly held team meetings guaranteed?
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95. Are customer(s) identified and segmented according to their different needs and requirements?
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96. Scope of sensitive information?
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97. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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98. When is/was the Critical Incident Response Team start date?
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99. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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100. Are audit criteria, scope, frequency and methods defined?
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101. Is special Critical Incident Response Team user knowledge required?
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102. What is out of scope?
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103. Is Critical Incident Response Team linked to key stakeholder goals and objectives?
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104. Are roles and responsibilities formally defined?
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105. Are there different segments of customers?
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106. Have all basic functions of Critical Incident Response Team been defined?
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107. Has a team charter been developed and communicated?
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108. What critical content must be communicated – who, what, when, where, and how?
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109. What are the core elements of the Critical Incident Response Team business case?
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110. What defines best in class?
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111. The political context: who holds power?
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112. What information do you gather?
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113. What are the dynamics of the communication plan?
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114. How can the value of Critical Incident Response Team be defined?
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115. What system do you use for gathering Critical Incident Response Team information?
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116. How do you keep key subject matter experts in the loop?
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117. How will variation in the actual durations of each activity be dealt with to ensure that the expected Critical Incident Response Team results are met?
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118. What are the rough order estimates on cost savings/opportunities that Critical Incident Response Team brings?
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119. Will team members perform Critical Incident Response Team work when assigned and in a timely fashion?
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120. How are consistent Critical Incident Response Team definitions important?
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121. How do you gather requirements?
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122. Is the team equipped with available and reliable resources?
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123. Who defines (or who defined) the rules and roles?
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124. How often are the team meetings?
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125. Are different versions of process maps needed to account for the different types of inputs?
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126. Are resources adequate for the scope?
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127. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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128. How is the team tracking and documenting its work?
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129. What are the compelling stakeholder reasons for embarking on Critical Incident Response Team?
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130. Will a Critical Incident Response Team production readiness review be required?
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131. Has a project plan, Gantt chart, or similar been developed/completed?
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132. How do you build the right business case?
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133. Is scope creep really all bad news?
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134. What is the context?
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135. What would be the goal or target for a Critical Incident Response Team’s improvement team?
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136. Is there a Critical Incident Response Team management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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137. Who is gathering Critical Incident Response Team information?
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138. What are (control) requirements for Critical Incident Response Team Information?
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139. Who approved the Critical Incident Response Team scope?
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140. Have the customer needs been translated into specific, measurable requirements? How?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Critical Incident Response Team Index at the beginning of the Self-Assessment.
