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Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Learning Outcomes

Scorecard Example12

Learning Outcomes

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:24

CRITERION #3: MEASURE:40

CRITERION #4: ANALYZE:55

CRITERION #5: IMPROVE:70

CRITERION #6: CONTROL:85

CRITERION #7: SUSTAIN:102

Learning Outcomes and Managing Projects, Criteria for Project Managers:124

1.0 Initiating Process Group: Learning Outcomes125

1.1 Project Charter: Learning Outcomes127

1.2 Stakeholder Register: Learning Outcomes129

1.3 Stakeholder Analysis Matrix: Learning Outcomes130

2.0 Planning Process Group: Learning Outcomes132

2.1 Project Management Plan: Learning Outcomes134

2.2 Scope Management Plan: Learning Outcomes136

2.3 Requirements Management Plan: Learning Outcomes138

2.4 Requirements Documentation: Learning Outcomes140

2.5 Requirements Traceability Matrix: Learning Outcomes142

2.6 Project Scope Statement: Learning Outcomes144

2.7 Assumption and Constraint Log: Learning Outcomes146

2.8 Work Breakdown Structure: Learning Outcomes148

2.9 WBS Dictionary: Learning Outcomes150

2.10 Schedule Management Plan: Learning Outcomes153

2.11 Activity List: Learning Outcomes155

2.12 Activity Attributes: Learning Outcomes157

2.13 Milestone List: Learning Outcomes159

2.14 Network Diagram: Learning Outcomes161

2.15 Activity Resource Requirements: Learning Outcomes163

2.16 Resource Breakdown Structure: Learning Outcomes164

2.17 Activity Duration Estimates: Learning Outcomes166

2.18 Duration Estimating Worksheet: Learning Outcomes168

2.19 Project Schedule: Learning Outcomes170

2.20 Cost Management Plan: Learning Outcomes172

2.21 Activity Cost Estimates: Learning Outcomes174

2.22 Cost Estimating Worksheet: Learning Outcomes176

2.23 Cost Baseline: Learning Outcomes178

2.24 Quality Management Plan: Learning Outcomes180

2.25 Quality Metrics: Learning Outcomes182

2.26 Process Improvement Plan: Learning Outcomes184

2.27 Responsibility Assignment Matrix: Learning Outcomes186

2.28 Roles and Responsibilities: Learning Outcomes188

2.29 Human Resource Management Plan: Learning Outcomes190

2.30 Communications Management Plan: Learning Outcomes192

2.31 Risk Management Plan: Learning Outcomes194

2.32 Risk Register: Learning Outcomes196

2.33 Probability and Impact Assessment: Learning Outcomes198

2.34 Probability and Impact Matrix: Learning Outcomes200

2.35 Risk Data Sheet: Learning Outcomes202

2.36 Procurement Management Plan: Learning Outcomes204

2.37 Source Selection Criteria: Learning Outcomes206

2.38 Stakeholder Management Plan: Learning Outcomes208

2.39 Change Management Plan: Learning Outcomes210

3.0 Executing Process Group: Learning Outcomes212

3.1 Team Member Status Report: Learning Outcomes214

3.2 Change Request: Learning Outcomes216

3.3 Change Log: Learning Outcomes218

3.4 Decision Log: Learning Outcomes220

3.5 Quality Audit: Learning Outcomes222

3.6 Team Directory: Learning Outcomes225

3.7 Team Operating Agreement: Learning Outcomes227

3.8 Team Performance Assessment: Learning Outcomes229

3.9 Team Member Performance Assessment: Learning Outcomes232

3.10 Issue Log: Learning Outcomes234

4.0 Monitoring and Controlling Process Group: Learning Outcomes236

4.1 Project Performance Report: Learning Outcomes238

4.2 Variance Analysis: Learning Outcomes240

4.3 Earned Value Status: Learning Outcomes242

4.4 Risk Audit: Learning Outcomes244

4.5 Contractor Status Report: Learning Outcomes246

4.6 Formal Acceptance: Learning Outcomes248

5.0 Closing Process Group: Learning Outcomes250

5.1 Procurement Audit: Learning Outcomes252

5.2 Contract Close-Out: Learning Outcomes255

5.3 Project or Phase Close-Out: Learning Outcomes257

5.4 Lessons Learned: Learning Outcomes259

Index261

Learning Outcomes A Complete Guide - 2020 Edition

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