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11.3.4 Empathy/Social Skills
ОглавлениеThose who perceive the emotions of other around them will be more likely to have smoother interpersonal relationships, including workplace relationships. This is important in having the people you work with operate as a team. One poignant area today is the ability to give the person your full attention (the principle of presence). This means actually listening to the person, rather than just planning what you are going to say next, or avoiding looking at a laptop screen or phone during a conversation (Ioannidou and Konstantikaki 2008; Goleman 2007, 1995).
In a workplace setting, such presence should be implemented by listening to the viewpoints of your colleagues and considering their opinion genuinely and with interest. Hearing, examining, and commenting on other people's experiences can help you develop this skill. If you are teaching, then listening to and understanding the views of the students can demonstrate active listening and has been shown to increase the EQ of the students in the classroom (Ioannidou and Konstantikaki 2008).