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Forrester recently said that organizations in all over the world are increasingly moving towards automation for various tasks which is used to be handled by human beings. It is bringing the change in the workforce at basic level, highlighting fears of mass job losses in the next coming decade. But this field is also improving the enterprises in better form in a several directions. Complicated and critical jobs, time-consuming jobs at factories being done by robots, keep people away from the positions which affect physical health of a worker. It has been also introduced into other areas like customer service, where so many companies are now using automated systems for responding to basic queries and complaints from the customers. Organizations are using AI for even everything ranging from security to human resources, which allow computers to handle jobs that have become expensive or redundant. Although uncertainties of automation and AI are in existence, recent reviews have proven that peoples are interested to adopt the automation and utilizing the capabilities of robots which can handle tedious tasks [18].