Читать книгу Kelly Vana's Nursing Leadership and Management - Группа авторов - Страница 227

Closed loop communication ensures that the message received is the same as what was intended by the sender. The sender initiates communication with a receiver by providing a request, information, or clinician order. The receiver acknowledges the communication with a repeat‐back. The sender then confirms the accuracy of the acknowledgement by saying “that's correct.” If communication isn't clear, the nurse must clear up the confusion. “Let me ask a clarifying question” is a helpful and non‐threatening phrase to use when attempting to clarify communication.