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The facilitators share news with the group relating to professional development activities they may have attended or participated in, such as conference and research activity. If there are any service provision‐related changes that may affect the group, these are also canvassed.

The facilitators organise guest speakers to present to the group on a topic basis. Speakers have included psychologists, exercise physiologists, legal aid practitioners and fellow ostomates who might share their story or particular experiences. The group is encouraged to contribute ideas for topics, during a yearly planning session.

Group members can also contribute by asking questions and by sharing experiences, for example about how they manage a particular problem or situation. This open‐forum style facilitates others to ask questions. Some members function as a resource for members with a new stoma during conversation and social chat which typically follows the forum. The social chat is also an opportunity for participants to talk to the facilitators, ask questions individually and make clinic appointments if needed. The facilitators actively connect those seeking information with others who have knowledge and experience which may help.